Complaint Review: Apollo Adventures Inc - West Pittston, PA Delaware, Pennslvania
Apollo Adventures Inc Sold Membership then refused to refund Monies within 3 day right to cancel West Pittston, PA Delaware, Pennslvania
Date 3/9/2021 Amount $4290.00 Description: Apollo Adventures, Inc 570-703-3791 PA In response to the information you requested: 1) The presenter and Agent for Licensor (his name/signature on the Purchase Agreement is not legible) did NOT in any way, disclose or inform us of the right or process to cancel the Purchase Agreement as he went through the presentation or as he went through the Purchase Agreement with us individually.
According to the FTC (Federal Trade Commission) regulation: At the Time of Sale By law, the seller must tell you about your right to cancel at the time of sale. The seller also must give you two copies of a cancellation form (one to keep and one to send if you decide to cancel your purchase) and a copy of your contract or receipt. The contract or receipt should be dated, show the name and address of the seller, and explain your right to cancel. The contract or receipt must be in the same language that is used in the sales presentation.
Your right to cancel for a full refund extends until midnight of the third business day after the sale. The presenter and Agent for Licensor (his name/signature on the Purchase Agreement is not legible) did NOT in any way, inform us of the right or process to cancel the Purchase Agreement as he went through the presentation or as he went through the Purchase Agreement with us individually. We did NOT receive a cancellation form from Apollo Adventures, Inc. 2) Our efforts to cancel the Purchase Agreement:
A) I telephoned the office of Apollo Adventures, Inc., Monday, March 8, 2021and again Tuesday, March 9, 2021. No one answered the phone either time. I left a voice message both times, stating my name, member number and that I wanted to cancel the Purchase Agreement. I left my name and phone number, requesting them to please return my call. I received NO return call from them.
B) We sent a Cancellation letter and a copy of the contract to Apollo Adventures, Inc., Attn: the Cancellation Department March 9, 2021. As per the Purchase Agreement, the notice of cancellation, was sent by the USPS certified mail, Tuesday, March 9, 2021 and was within the 3 (Three) business day requirement. As noted in the Purchase Agreement page 2 of 4 above the signature line is the following paragraph: "YOU MAY CANCEL THIS AGREEMENT, WITHOUT PENALTY OR OBLIGATION AT ANY TIME PRIOR TO MIDNIGHT ON THE THIRD (3RD) BUSINESS DAY FROM YOUR EXECUTION OF THIS AGREEMENT. TO CANCEL THIS AGREEMENT, YOU MUST NOTIFY LICENSOR IN WRITING OF YOUR INTENT TO CANCEL. YOUR NOTICE OF CANCELLATION SHALL BE EFFECTIVE UPON THE DATE SENT AND SHALL BE SENT TO "APOLLO ADVENTURES INC., ATTN: CANCELLATION DEPT., 702 EXETER AVE, WEST PITTSTON, PA 18643.”
C) After attempts to contact Apollo Adventures, Inc. Cancellation Department we contacted CITIBANK to dispute the charge of $4290.00. THEREFORE: 1) As per the Purchase Agreement, the notice of cancellation, was sent by the USPS certified mail, Tuesday, March 9, 2021 and was within the 3 (Three) business day requirement. 2) We request all monies to be refunded in the amount of $4290.00. Attached you find: 1) The Purchase Agreement dated Friday, March 5, 2021 2) The letter of cancellation to Apollo Adventures, Inc., dated Tuesday, March 9, 2021 3) The USPS certified mail receipt of the letter of cancellation to Apollo Adventures, Inc., dated Tuesday, March 9, 2021 at 11:05am 4) The USPS return certified mail receipt indicating Apollo Adventures, Inc., received the letter of cancellation dated March 12, 2021 at 10:41am.
This report was posted on Ripoff Report on 04/08/2021 01:23 PM and is a permanent record located here: https://www.ripoffreport.com/report/apollo-adventures/west-pittston-pa-delaware-day-1506847. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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