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Report: #1510261

Complaint Review: Aps electric service Arizona - Phoenix arizona

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  • Reported By: Kelly N. — Yuma AZ United States
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  • Aps electric service Arizona po box 53933 Phoenix, arizona United States

Aps electric service Arizona APS.com Aps Yuma Arizona APS MS 3200 PO Box 53933 Phoenix, AZ 85072-3933 APS Arizona Cheating Solar Customer with triple rates! unfair practice! Phoenix arizona

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APS Arizona Cheating Solar Customer with triple rates! unfair practice!

I was contacted by Freedom Forever Solar In Phoenix Az. with a sales quip that by getting Solar installed by Bills from APS ( electric company ) would be between $15.00 and $25.00 per month, saving me thousands! And the elctric company was suppose to buy back excess energy produced by my system, with a rebate in December! 

My electric bills were around $130.00 per month average. Since I am on Social security disability fixed income, which I well adviced the sales rep. This was suppose to be a good option to lower my electric cost ! 

In Reality after Solar installed July 1st, 2020. My immediate bills were higher , much higher , than what was quoted me. I contacted the solar company who showed where I was producing 800-900 or more kwh per month. Which should be enough to cover my use. So I then contacted APS customer service, who stated I neede4d to build up credits over the winter. which made zero sense to me. Both companies kept bouncing me back and forth. PASSING the buck. Also that suppossed $5600.00 government rebate thaty was suppose to be coming in January 2021 ( repeatedly told me was a rebate) turned out to be a tax credit, totally useless to anyone without substantial income and tax payments. I made it abundantly clear from the start that I was low  and fixed income. 

electric bill before solar for July $136.32 , after solar installed $154.11 , Solar bill for August before solar $138.72, After Solar installed $272.73 ( yes that is right almost double with solar) This August 2021 Bill is headed to $230.00 or more. 

It seems that without any notice or advisement APS automatically puts SOLAR customers at an UNFAIR disadvantage by charging them peak rates ( nearly triple normal rates with fees) with zero options to change.

thereby they are RIPPING OFF Solar customers!  

I notified Attorney Generals office and filed a complaint ( so far no response) with Mark Brynovich. 

People need to be aware of this. I have lots of pictures and screenshots including the Ad stating $15.00 electric bills! I can no longer afford food or gas for vehicle Thanks to APS. Praying someone does something about this! 

The Energy commission approved this unfair rate hike advantage to Solar Customers for APS effectively giving them a $100,000, 000.00 ( that's 100M)  profit from cheating Solar customers! 

I have produced over 800 kwh this month , but  APS gave me a $ 1.52 credit. 

This report was posted on Ripoff Report on 07/22/2021 10:23 AM and is a permanent record located here: https://www.ripoffreport.com/report/aps-electric-service-arizona/phoenix-dotcom-yuma-ms-po-box-1510261. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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