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Report: #1500822

Complaint Review: At&t - Dallas TX

  • Submitted:
  • Updated:
  • Reported By: Cynthia — Foristell United States
  • At&t 208 S. Akard St. Dallas, TX United States

At&t I have a phone that I am trying to unlock. The unlock number provided that was generated and given to me has a fail message. I have NOT put it in wrong. Plus, At&t and T-mobile have both tried the code.  I have jumped through every hoop your customer service has asked of me. This should be illegal to hold your phone hostage like this. Dallas TX

*Consumer Suggestion: Not an unlock problem

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I have a phone that I am trying to unlock. The unlock number provided that was generated and given to me has a fail message. I have NOT put it in wrong. Plus, At&t and T-mobile have both tried the code. We have switch the sim card twice. The sim works in every phone but this particular phone. I have been told numerous times that the code itself is faulty. I have tried contacting and have spoken to many various supervisors, all who tell me that they will be working on this case and will call me back.

I have yet recieved 1 call back from any one of them and just found out every case assigned to me has been closed. Yet, the phone clearly hasn't been unlocked. They keep giving me the same bad unlock code instead of fixing this issue. I own the phone free and clear. I have jumped through every hoop your customer service has asked of me. This should be illegal to hold your phone hostage like this.





This report was posted on Ripoff Report on 10/12/2020 12:42 PM and is a permanent record located here: https://www.ripoffreport.com/report/att/dallas-tx-i-phone-trying-1500822. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Suggestion

Not an unlock problem

AUTHOR: Flint - (Afghanistan)

POSTED: Monday, October 12, 2020

The error message you are showing indicates that someone locked the SIM card with a PIN, and you entered an incorrect PIN too many times and it is now permanently locked out.  It has nothing to do with your phone being carrier locked.  The carrier unlock code is entered when the phone asks for a "subsidy lock", not a "SIM lock".  Most likely, it is already unlocked.

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