Complaint Review: AutoZone Auto Parts at 10140 Hwy 6, Missouri City, TX 77459 - Missouri City, 10140 Hwy 6
AutoZone Auto Parts at 10140 Hwy 6, Missouri City, TX 77459 AutoZone Auto Parts warranty fraud or misleading information Missouri City, 10140 Hwy 6
In March 2020, I have purchased a car battery from AUTOZONE AUTO PARTS at MISSOURI CITY #4248.
In November 2020 after a long road trip, I parked my garage in my house driveway, did not use it for 5 days, then when tried to use it didn’t start and was totally dead. I called the roadside assistance form my insurance company, they took three hours to come and help to jump-start the battery, and the issue was the battery was totally drained and dead. After running the engine, the battery charged again.
On 2nd December, 2020 I went to the AUTOZONE AUTO PARTS #4248 at Missouri City, Texas; they took the battery oput form the car to the store, checked it and said the battery fully charge and they cannot replace it, the manager at the store told me that batteries could die when the weather get colder. The manager was rude and told me this is not covered by the warranty.
The battery is highly unreliable and drain by itself if the car not used for few days to allow it to charge the battery. This can be extremely dangerous if the car owner in remote area or get stranded with no assistance.
The store crew refused to put the (old) battery back to the car and handed me tools to do it my self.
AutoZone warranty is a fraud, and the AutoZone management at the store are very un-professional, untrained, and extremely rude; they did all they can to stay away from the product warranty and try to prove that the customer is wrong. More than that, they forced the customer to put the battery back in the car without providing any assistance, imagine if the customer is an elderly woman or disabled person.
This report was posted on Ripoff Report on 12/02/2020 12:29 PM and is a permanent record located here: https://www.ripoffreport.com/report/autozone-auto-parts-hwy-city/warranty-fraud-misleading-1502487. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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