Complaint Review: Bank of the Philippine Islands - Surigao City
- Bank of the Philippine Islands Washington, San Nicolas Street Surigao City Surigao City, Philippines
- Category: Banking
Bank of the Philippine Islands BPI lied, threatened to close my accounts, lied about documents sent/confirmed sent to them, refused to take my calls or solve the problem, referred to my CONFIRMED/VERIFYABLE facts as opinions and home office would not solve the problem but insisted i contact the local branch LIARS who refused to take my calls. Surigao City
*Consumer Comment: Quote: “Banking was conceived in...
When i opened these accounts they were requesting W-9 forms and as i am not a taxpayer and have not filed or paid since 2002 and they said ok and opened the accounts. Now as of 2 month ago they are demanding W-9 and updated customer information sheet (CIS). I reiterated i am not a tax payer and exempt from filing a W-9. Ok-ed some objections were expressed but no problem.
About 1 1/2 months ago on like a Wed got a call from bank rep Christopher Po who said i HAD TO file the W-9 by the following Tues (impossible) or they would cancel all my accounts. Second threaten to close and first one was out of thin air. Spent 2 hours (wife and i) filling out new investment forms which we were later told i was ineligible for. Shortly thereafter the first threat was issued and rescinded (unrelated to current one). Ok more recently the second threat came and i said i could sign the W-9 under TDC (threats duress and coercion) and non assumsit (no contract) with numerous other qualifier/correction such as lining out US citizen and under penalty of perjury.
Well the bank said no so i lightened up on the qualifiers/correction and asked if they would accept that. Also wanted me to correct the CIS (after earlier being told it was fine) but could not print it so had to mail another. I asked to email/forward to home office but said had to have the original. I said i will mail both together one time when i have the CIS form. Getting pissy on thier part now. In the thick of all this the wife spoke to the designated bank rep Christoper Po who denied he threatened to close the accounts. In meanwhile i am calling home office frequently who insist they can do nothing but refer me to the local branch LIARS, PARROTS who arent listening to a word i am saying as to why i dont pay taxes and havent done so for 20 years and that i do NOT have a pension.
So then a letter comes in the mail stating the accounts are being cancelled as i am providing deceptive conflicted information followed by a nervous call from Christopher Po which my wife got asking her to hide, tear up, take a picture of and send it to him all without my knowledge! We were then told all was well and no forms were needed and the accounts were not going to be cancelled which the next day he and the branch manager Lorna denied. Meanwhile im still calling home office to get an agreement on how the forms can be signed and getting nowhere...still the same parrot talk about me being a US citizen/taxpayer and receiving a pension (none of which is true).
Last week i got an email from home office reiterating the same ole same ole so i challenged them to prove i was a US CITIZEN or that i had paid any taxes in the last 20 years or proof of prosecution for failure to pay all the while i said i would sign an amended/corrected W-9. I responded that under the Universal Declaration of Human Rights one had the right to change one's citizenship (which i have done to not USA). Otherwise we are all just slaves and governments can demand anything from us such as now forced vaccinations. So today i get a nasty response from home office head of customer service/attny to my nasty response saying they ARE cancelling the accounts for non compliance and Lorna Delberto would be calling me for settlement which she did. She said come and get your checks and this is final but also LIED stating i did not send in the requested W-9 and CIS.
This is a bold faced lie i suspect to get home office to cancel for non compliance. After i finished reading her the riot act she threatened me with deportation by saying remember you are not a Philipino. I told her we need to agree on the amounts including interest and other minor details. I let my wife do this as i was furios at this point. It is crsytal clear that she denies the W-9 was sent (i am sure i did as i had to date both currently before shipping) so she could tell home office i refused the W-9 again. Lies lies and more lies and home office does nothing and does not answer my complaint against both of them. This bank is totally incompetent and fits the definition of fubar. I intend to contact an attorney tomorrow to file a lawsuit after i call the bank to complain about today's fiasco.
This report was posted on Ripoff Report on 09/15/2021 07:27 AM and is a permanent record located here: https://www.ripoffreport.com/report/bank-philippine-islands/surigao-city-bpi-lied-close-m-1511919. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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