Report: #1489756

Complaint Review: Best Buy-Cleveland7 - Cleveland OH

  • Submitted:
  • Updated:
  • Reported By: Lynda — Cleveland OH United States
  • Best Buy-Cleveland7 7400 Brookpark Rd Cleveland, OH United States

Best Buy-Cleveland7 4 installers did not install washer/dryer right Cleveland OH

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I recently bought a washer and dryer from Best Buy-Parma. The horror. The first wash revealed that the hose to from the washer to the stationary tub was not tied down and the whole utility room was soaked. When the second set of installers came out to repair this problem, I told them that the dryer was running very hot.

They made the excuse that was just because it was new-did not even look at it. Next wash-I went outside and felt under the vent-nothing coming out. Got up on a stool and looked behind the dryer and the silver hose coming out of the dryer was about four inches from the silver hose going out the wall. Four installers and none could install either appliance right.

I tried to call to return the junk-not only do they not have their phone # on their receipts, when you do look it up-they don't answer the phone. Must have a LOT to hide. Went down in person to return and was told it was too late-past their time.

I had this JUNK about 10 days-on the receipt it was stated that anything bought between Nov 1 and Dec 31 were good for returns and was told that did not apply to appliances-it was on an appliance receipt-was delivered Dec 2. Then it took about a half hour to get a supervisor to override the return.

They don't answer the phone or wait on you in person. All of this has been a great struggle-I have had multiple strokes-so having to go down in person and climbing up on a stool to check the dryer took a lot out of me and risky. My wish for the new year is that Best Buy goes out of business-it would benefit all.

The public, the deceiptul, lazy and unqualified employees. They are also turning people off the brands they sell which is really harmful. They are the worst of the worst in business. They are absolutely shameful and all should be warned-pass the word..



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