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Report: #1505483

Complaint Review: Big B's Texas BBQ - Henderson Nevada

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  • Reported By: Michael — Huntington New York United States
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  • Big B's Texas BBQ 3019 St Rose Pkwy Ste 130 Henderson, Nevada United States

Big B's Texas BBQ The owner of this business does not care about customers and lies like a snake! Henderson Nevada

*General Comment: Sorry, but....

*Author of original report: Yes, I’m not surprised...

*General Comment: In other words...

Show customers why they should trust your business over your competitors...

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I dined at this restaurant on Jan 30th, 2021 at 3:54 pm. I ordered a bbq brisket meal and I was given a squeeze bottle of bbq sauce to use for my meal. When the food was brought to me, I picked up the bbq sauce bottle they gave me, I squeezed it, and instead of the bbq sauce normally coming out of the small hole on the top of the bottle, the bottle exploded in my hands. BBQ sauce went everywhere. My clothes, including my jeans, t-shirt, jacket, shoes, hat, and cell phone were covered in bbq sauce and ultimately ruined.

I immediately alerted management, and they came over and apologized. They then called the owner while standing next to me, and told the owner what happened. After listening to the employee for a few seconds, the owner abruptly hung up the phone on the employee. The employee then had a horrid look on her face and apologized to me and said that the owner was not the easiest person to work for. I knew right then what I was about to deal with...About 10 minutes later I got a text from the owner (her name was Natalia) asking me what happened. I texted her back an explanation, along with multiple pictures. I then asked the owner to please replace my clothes that were damaged.

The owner first only offered to pay the dry cleaning bill. I told her I don't use dry cleaning because they use harsh chemicals which are bad for both clothing and people. I then asked her again to replace my clothes, and she said she only would only replace them if I left my jacket with the bbq sauce all over it at the restaurant.



She went on to text me, "I get to keep the old jacket :)" She used a smile emoji as if somehow this was a joke. It became clear to me right there that this owner was more concerned about somehow not being the victim of a scam, then taking responsibility for what just happened in her restaurant (where I'm sure there were cameras) and making it right.

First, it was 45 degrees outside, & I could not go home in just a t-shirt. Second, the owner made this offer with no plan as to where she would buy the replacement jacket, and she didn't even ask for an address to send the new jacket to me! Since Jan 30th, the owner has refused to replace my damaged clothing which has since been thrown away because it was ruined by the bbq sauce. The owner has also lied to anyone who would listen, including her insurance company and the BBB, claiming "I asked her to take money out of the register." JUST A COMPLETE LIE! What I did do was provided the owner an itemized list of the damaged clothing, and I asked the owner for a check to cover the replacement cost, which was about $203.

The bottom line is that the owner negligently failed to maintain their bbq sauce bottles by making sure they were sealed tightly and making sure there was no calcified bbq sauce obstructing the top of the bottle so that when a customer applied pressure to the bottle to release the bbq sauce, the bottle would not explode as it did. Since the incident, all the damaged cloths ended up in the garbage, and I guess the owner thinks they got away with being a cheap, rude jerk to an otherwise good customer who would have continued to come back and eat there. The reason I'm filling this report is for both current and future customers of this business who might read this. The owner of the business does not seem to care about their employees or their customers. They seem to only care about money. And in the middle of a pandemic, that is just flat disgusting. Personally, I would only want to support a business that actually cares about people, not just themselves. AND I'm sure I'm not alone! 

This report was posted on Ripoff Report on 02/24/2021 11:55 PM and is a permanent record located here: https://www.ripoffreport.com/report/big-bs-texas-bbq/henderson-nevada-owner-does-1505483. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
2Consumer
0Employee/Owner

#3 General Comment

Sorry, but....

AUTHOR: John - (United States)

POSTED: Saturday, February 27, 2021

the "I don't believe in dry cleaning/would not return the clothes" response is a huge red flag.  Ok, so you weren't willing to get your clothes dry cleaned- why weren't you willing to bring the clothes in later and give them to the restaurant manager in exchange for replacement money?  He told you that if you wanted money you needed to bring in the jacket which was, after all, "ruined" because you refuse to use dry cleaning.  Why did you throw the clothes away after he told you this?  You think that throwing perfectly good clothes away because they got dirty is "good for the environment or people?"  Those clothes could have been used by someone.  They could have been cleaned and donated to Goodwill.  But you just tossed them away because they got dirty.  You are super-Green, aren't you?

As Adrian Monk would say, "here's what happened:"  You dumped barbecue sauce all over yourself, either on purpose or by accident, and then tried to scam the restaurant owner out of $200.  I'd bet anything you still own the clothes but if you hand them over you haven't gained anything but a reputation as a loon.  (Seriously, do you wash clothes at all?  What detergents do you use?  Are they "good for the environment or people?"  Or do you just throw away clothes when they get stained?)

You're a loon and you're angry that your little con didn't work.  Pathetic.  When will the dry cleaners be ready with your jacket for pickup?

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#2 Author of original report

Yes, I’m not surprised...

AUTHOR: Michael - (United States)

POSTED: Friday, February 26, 2021

You sound like a piece of trash. So, I’m not surprised you think this way, which is the way the owner thinks too. But for customers like me that were eating there, we were raised by our parents to have more respect for employees, customers, and people in general. That’s why I filed this report. To warn potential customers about the owner of this restaurant, who, again, only cares about themselves and money. A very sad person that no one should support.

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#1 General Comment

In other words...

AUTHOR: John - (United States)

POSTED: Friday, February 26, 2021

You wanted to walk out of the restaurant, get your clothes dry-cleaned* and also get money from the restaurant for new clothes.  Because you had an accident with a barbecue sauce bottle.  

*I would have laughed at your "I don't believe in dry cleaning" bs and told you to get lost.  You are the scammer here.  Next time, don't hold the bottle above your lap when you are trying to squeeze it, and things like this wont' happen.  If you had been handling the bottle properly, it should have done more than douse your food.  Instead,  you managed to get sauce all over you, your phone, and....well, what else valuable did you want the restaurant to pay for?  I'm surprised you didn't have several laptops on the table and running when you decided to spray BBQ sauce everywhere.  What a joke.

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