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Report: #1482733

Complaint Review: BigCommerce - austin texas

  • Submitted:
  • Updated:
  • Reported By: Christine — los angeles CA United States
  • BigCommerce 11305 4 Points Dr austin, texas United States

BigCommerce Big Commerce I was charged $500 dollars after I had closed my account and they refuse to acknowledge the mistake or refund my money. austin texas

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I signed up for their ecommerce platform in 2018 and canceled it and closed my account a few months later in October of 2018. Big Commerce continued to charge me $250 each for the next two months. When I called again they refused to refund the erroneous charges even though it was entirely their mistake. I even had email confirmation of my account closing.

Fast forward to July 2019, I was looking at my credit card statement and I just received ANOTHER fraudulent charge from Big Commerce. I called again and after being on hold for about 22 minutes, they said that my account had been closed since 2018 so the charge was a mistake but they had absolutely no justification to give me for why they charged my credit card again.

I have since reported them to my credit card company and gotten a new credit card number, but I am STILL OWED $500!!! DO NOT USE BIG COMMERCE EVER. 

This report was posted on Ripoff Report on 07/30/2019 04:48 PM and is a permanent record located here: https://www.ripoffreport.com/report/bigcommerce/austin-texas-big-commerce-i-1482733. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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