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Report: #1495732

Complaint Review: Boost Mobile - Irvine CA

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  • Reported By: Gillidee — Sherman Oaks United States
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Boost Mobile They stole $378 from my 90 year old Mother's prepaid cell phone account Irvine CA

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I manage my 90 Mother's prepaid cell phone account that used to be with Virgin Mobile and transferred to Boost Mobile earlier this year. She had accumalated a $378.55 prepaid balance as the phone is for emergencies and we have had it for years. When I talked with a Boost mobile rep he assured me the balance would remain as well as adding the usual $20 every 90 days to stay active which Virgin had required. On May 26 I added the $20 (one day late as the pandemic has been distracting) and was told the balance was $20 not the $398.55 it should have been with the additional amount. When I called a live rep the next day he said I had missed the deadline so the account had been cancelled. This was not true as I had added money and the automatic voice prompt had said the phone had limited service until I added the $20.

AT NO POINT WAS THE PHONE SERVICE CANCELLED so it was illegal to remove $378.55 from my mother's account and is pure theft by a disgusting company. The fact that they would steal from a 90 year old woman is shameful and shows the type of company they are. It is run by CEO Matt Carter who should be ashamed of himself. I had added the money a few days late with Virgin and it had never been a problem. I also received an email from Boost last week saying if the account held more than $379 the $20 would be deducted from the credit balance which they should have been doing anyway and yes I have kept this email for proof!

This report was posted on Ripoff Report on 05/28/2020 11:13 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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