Boost Mobile They stole $378 from my 90 year old Mother's prepaid cell phone account Irvine CA

I manage my 90 Mother's prepaid cell phone account that used to be with Virgin Mobile and transferred to Boost Mobile earlier this year. She had accumalated a $378.55 prepaid balance as the phone is for emergencies and we have had it for years. When I talked with a Boost mobile rep he assured me the balance would remain as well as adding the usual $20 every 90 days to stay active which Virgin had required. On May 26 I added the $20 (one day late as the pandemic has been distracting) and was told the balance was $20 not the $398.55 it should have been with the additional amount. When I called a live rep the next day he said I had missed the deadline so the account had been cancelled. This was not true as I had added money and the automatic voice prompt had said the phone had limited service until I added the $20.

AT NO POINT WAS THE PHONE SERVICE CANCELLED so it was illegal to remove $378.55 from my mother's account and is pure theft by a disgusting company. The fact that they would steal from a 90 year old woman is shameful and shows the type of company they are. It is run by CEO Matt Carter who should be ashamed of himself. I had added the money a few days late with Virgin and it had never been a problem. I also received an email from Boost last week saying if the account held more than $379 the $20 would be deducted from the credit balance which they should have been doing anyway and yes I have kept this email for proof!