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Report: #1199663

Complaint Review: Brightocular - New York New York

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  • Reported By: Cornelius — Oceanside California
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  • Brightocular 353 W. 48th St., 3rd Floor New York, New York USA

Brightocular (Stellar Devices LLC): The Complications of a Dangerous Procedure Complications of this surgery almost led to my blindness were it not for my immediate care when I got home. New York New York

*Author of original report: Brightocular (Stellar Devices LLC): An Important Update

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I wanted to provide a little bit of information regarding my reason for writing this report.  
Long story short, in April 2012, I flew to Turkey for a cosmetic eye surgery after various consultation via email, under the direction of a company known as Brightocular. With my own research, I have found the company is a subsidiary of Stellar Devices LLC, a New York based company who manufactures these cosmetic silicone implants, and in turn sells them to thepublic via cosmetic surgery directly through the Brightocular website.

Around 4-5 months after the cosmetic operation, I started noticing that I was becoming extremely light sensitive in both eyes, and progressively my eye problems began to get more severe. Due to a lack of financial means, I had to suffer with the eye problems, which were later diagnosed by my current opthamologist as: Iritis--severe inflammation of the iris; highly elevated intraocular pressure, which if left untreated would have led to glaucoma; Vitreous Hemmorage, in which blood leaked into my right eye causing a severe and rapid loss of vision; and of course extreme sensitivity to light which caused me to wear sunglasses at all times even indoors, all a direct result of the implants as stated by my opthamologist. I have recently undergone surgery to remove the lenses and although I'm slowly recovering, my eyes are permanently damaged. 

I wanted to share an article with in which another victim's story sounds almost identical to mine as far as the medical complications. I also noticed that the customer relations manager for Brightocular, David Kaiser, in the NY Times article was the same man who had consulted me for the surgery in my emails, which I still have, as well as other documentation of the surgery.

I have provided the article below, as well as the websites for both Stellar 
Devices and Brightocular.

NY Times Article: http://mobile.nytimes.com/2013/01/03/fashion/questions-surround-iris-implant-procedure-skin-deep.html?pagewanted=all&_r=1

Stellar Devices Website: http://stellardevicesllc.com

Brightocular Website:
http://www.brightocular.com

Yes, brightocular is not a very well known company at this time, but as time progresses, I have noticed its popularity growing and I feel a duty to at least try to prevent this company from continuing to harm unsuspecting people who wish to undergo a cosmetic alteration.

Rapper T.I.'s wife, Tameka "Tiny" Harris has even undergone this surgery through Brightocular as recent of late 2014 and Ifear its popularity will only grow from this point on as it gains more publicity in the media. Being that I can't prevent this, my goal is to at least make sure that is unbiased publicity, and cases like mine and other victims are no longer hidden in the shadows. It truly does break my heart seeing a company like this flourish after all of the pain I have endured, and I'm sure others have as well.

I fear that unless they are pursued legally, they will continue to flourish, thus harming even more innocent victims.

Thank you for your time, and please research as much as you can before considering this company's procedure.

This report was posted on Ripoff Report on 01/06/2015 08:45 AM and is a permanent record located here: https://www.ripoffreport.com/report/brightocular/new-york-stellar-devices-llc-1199663. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
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0Employee/Owner

#1 Author of original report

Brightocular (Stellar Devices LLC): An Important Update

AUTHOR: Cornelius - ()

POSTED: Thursday, January 22, 2015
In the weeks following me posting this review, Brightocular has learned of the events that had taken place after my surgery, and they have since contacted me to make things right.


After speaking various times with their representative, Spence, who came off as a genuinely kind individual, expressed his deep regret for the way things went after my surgery. It was explained to me that I was still in the recovery phase when my symptoms had taken place and I should have been visiting a doctor regularly for check ups, which I admit, I was not. Normal recovery phase for this surgery takes about 3 months, but Spence mentioned that in rare cases, such as mine, he has seen some patients take as long as 6-8 months. Such as the patient in this video below:

 
https://www.youtube.com/watch?v=mXqRanIYTI8
 
It is now my understanding that what had happened to me could have in fact been prevented, had I handled the situation better, and I possibly could have still had the Brightocular implants had I taken better care of myself and followed post-surgery procedures. I will also admit, I chose to not contact brightocular for assistance when my symptoms appeared. I also chose not to see an eye doctor (ophthalmologist) right away, which is why things got as bad as they did during the course of the year I went with the untreated symptoms.

Now, one might ask why I ignored my symptoms in the recovery phase and chose not to see a doctor, but this was not entirely possible for me as I was not financially capable of seeing an ophthalmologist at the time, which is why my condition worsened to the point that I needed to have the implants removed. 


With all of this in mind, one piece of advice I have is that if you do plan to do the surgery, make sure to follow ALL directions brightocular gives you pertaining to post-surgery recovery and do not put off seeing an eye doctor for check-ups like I did. Make sure you are financially ready and have your priorities in order just in case you might need extra care like I did during the recovery phase. And, if for any reason you encounter any issues post surgery, contact Brightocular because they know how to help you better than anyone. 


After discussing my issues with them, and having what had happened to me cleared up, it is my understanding that they do genuinely care about their customers. Apparently they provide free service to those suffering from various medical conditions pertaining to the eyes, including members of the United States military, which was something that was really cool to hear about. 

After speaking with them further, I felt the sense that they truly did feel bad for the way things went with me, regardless of my mistakes, and fixing things with me was something they were genuinely intent on accomplishing. Furthermore, I realize that perhaps the anger I had towards them in the initial review I posted was misplaced, but it's always difficult to accept blame on your own part. 

In summary, I believe my case should strictly be viewed as what may happen if you ignore seeing a doctor if any issues should arise during the recovery phase.
 
As an added note, I wanted to share the following links. For anyone who is wondering, Brightocular is NOT affiliated with the company NewColorIris in any way, just to clear up any misconceptions about that. 
 
http://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&ved=0CCAQFjAA&url=http%3A%2F%2Fwww.brightocular.com%2Fblogs%2Fadm%2Fuploads%2Fimg_518d10844fcdcbrightocular%2520article%252010.docx&ei=bNfOVOC-GrHjsATe24HYCQ&usg=AFQjCNHQXaJDGytp9KazztEEBb6fD_sOug&sig2=bU_Jk5613PMLccqVs7aydg&bvm=bv.85076809,d.cWc
 
http://www.city-connect.org/brown-eyes-blue/
 
Sincerely,
Cornelius 
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