Report: #1511828

Complaint Review: Canon, USA -

  • Submitted:
  • Updated:
  • Reported By: JA — Kenosha Wisconsin United States
  • Author Confirmed What's this?
  • Why?
  • Canon, USA United States

Canon, USA CITS refused to acknowledge my description of the model number on the voice mail and denied that I had registered the product.

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When my printer malfunctioned, I called the support number for the product. When asked what product, I gave the exact name of the model.

The voice kept repeating to give the model number when I already had. I sent a report to a feedback site and was given a link to register my product (which I had already done on after purchasing it 7 months ago.) Since they had lost my registration, I went through the motions of re-entering it). After receiving an email acknowledgment of the registration, I went to the support center and was told to register the product.

This report was posted on Ripoff Report on 09/12/2021 02:31 PM and is a permanent record located here: https://www.ripoffreport.com/report/canon-usa/cits-refused-acknowledge-i-1511828. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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