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Report: #1500945

Complaint Review: Carid.com - Jersey City NJ

  • Submitted:
  • Updated:
  • Reported By: Kerry — Tallahassee Fl United States
  • Carid.com 185 Hudson St Harborside Plaza 5 14th Floor Jersey City, NJ United States

Carid.com Onyx 185 Hudson St Harborside Plaza 5 14th Floor Jersey City, NJ 07311 Did not refund my money Jersey City NJ

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Onyx

185 Hudson St Harborside Plaza 5 14th Floor

Jersey City, NJ 07311

BBB Complaint ID: 14846996

On 9/25/2020 I ordered a TYC® - A/C Condenser Fan Assembly Order Number: 37283097 of the amount 46.46. I received the part and found out I had the wrong part and put in for a refund. This was the following dilemma I went through:

1st call: 10/2 -  745pm -est - Called to verify the item was received by the manufacturer. I shipped it via ups  10/1 -  item was received.

2nd Call: 10/6 - 456pm -est - Inquired about the status of refund and was told it was sent RMA dept for a refund of 35.50 less 10.96 for shipping. 

3rd Call: 10/8 -  1126am -est - Inquired about refund and was told it would be on my bank statement within 3 days. Did not happen.

 4th Call: 10/13 - 1010am -est - Inquired about refund and was told it would be on my account the next day. Did not happen. I told them I would be making a complaint with the BBB.

I would like a refund of $35.50 placed on my bank account immediately. The customer service may make promises but I have seen no attempt on their part to refund my money even though they have their item back unscathed. This is fraud plain and simple. I have heard excuses from them based on covid but the complaints I have researched have been going on since 2016.

This report was posted on Ripoff Report on 10/15/2020 04:54 PM and is a permanent record located here: https://www.ripoffreport.com/report/cariddotcom/jersey-city-nj-onyx-hudson-st-1500945. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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