Complaint Review: Cassette US - Ho Chi Minh
Cassette US Fairyprints USA Sent damaged product and not a US company h*o Chi Minh
I saw an ad on Facebook for a slimming shirt. I ordered the item and when I received the item came apart as soon as I put it on. I contacted the seller and notified them of the damaged item. I asked for a replacement and inquired about a smaller size. They asked me to pay $15 for the return so I told them I would just take a refund and to send me a return label. They asked for photos and I immediatly sent them. I did not get a response from them so I filed a resolution claim through PayPal.
I received an email from the seller asking me to cancel the claim and they would issue a refund as soon as it was cancelled. This sounded fishy so I checked on PayPal's website and if you cancel the resolution claim you are unable to open another one. So I emailed them back and told them I would not cancel the claim and to refund me the money then I would cancel the claim. They replied to PayPal that I need to return the item which I have no problem doing as I had asked for a return label.
I never received a label just an email where to send the item to at my cost. The return is to Vietnam not a US company as they claim.
This report was posted on Ripoff Report on 09/22/2021 02:19 PM and is a permanent record located here: https://www.ripoffreport.com/report/cassette/ho-chi-minh-fairyprints-sent-1512137. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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