Cellhelmet.com Cell helmet Refused to honor gaurantee / warranty

I purchased cell helmets  from a local cell repair company the same time i had my device fixed. Followed the instructions on registering our product from cell helmet. My device broke again on 2/13/21 i filed a claim with them they refused to honor their warranty. 

I requested a call from the supervisor  and she told me that the claim is denied  and that there was nothing i could do about ot. I requesred to speak to her supervisor  and she ran her mouth to me saying she is the highest for customer service. Terrible customer service.  Complete scam