CertaPro Painters of Fenton-Waterford CertaPro Horrible Quality Highland Michigan

Beware, this company deletes all negative reviews on Google. So I am posting my review here. 

I was really hoping I could have resolved all of this without a negative review, but I have been insulted and I think people should be warned about the experience I have had. You may want to take it into consideration if you are looking for a quality job.

I hired CertaPro because they had good reviews online and the owner, Jason, really made me feel like they did quality work. And he sold me on making sure my house was taken care of while they were here. This was very important to me, because I was having $40,000 worth of hardwood floors put in right before they were coming to paint. Since everything was going to be out of my house for the floors, I really wanted the painters to come the day after they finished the floors so it was easier for them and I wouldn't have to move things around twice. CertaPro was very accommodating to this and made it happen, which was awesome. I was told the painting would take about a week. CertaPro was to paint a master suite, an office and a second bedroom. Ceiling and all trim. I also had a dining room wall and stair risers that needed to be painted.

Two weeks later, the painting was finally done. I was never told why they only sent one painter, that it was going to take double the time, etc. But I wasn't worried about it because all I cared about was it got done right. Well it didn't. I will attach pictures that will speak for it, but the work done was not what anyone would consider quality work. Most edging is only one coat when I paid for two and the old colors show through. Almost every piece of trim has paint from the wall on it. Paint on my light fixtures. Paint on my expensive smart light switches. Some switches have so much paint caked on them, you can't even switch them on and off anymore. Paint on the glass of my brand new doors. There is a room that was not even supposed to be painted that he started painting and got trim paint on the walls. I noticed and told him this room wasn't supposed to be painted and instead of fixing it, he left the room with trim paint all over the wall, never fixed it. I can't even describe everything because of the character limit on this post.

But the worst part, there is paint, scratches & dents everywhere on my brand new floors. Seeing my floors all messed up before I even got to walk on them, really made me regret choosing CertaPro. I had the flooring company come back out, and they were horrified at what they saw. Boards have to be sawn out and redone, every stair needs to be sanded down & refinished, etc.. There are scuffs and scratches on the floor in every room that was painted & the main level that was being walked through, with boots on and no floor protection. Paint on the floor everywhere. Anyways, I could go on & on about what is wrong.

I contacted CertaPro and had Jason come out. Jason was very upset at the quality done and was very apologetic and said they were going to make it right. At this point, I did not trust them to come back into my house because I was afraid of more damage being done. I said I was going to get a quote from another painter to fix this and a quote from my flooring company to fix the floors. This was not a problem.

Contractors are very busy right now and I want to move back into my house as it has now been a month. So I have no choice but have Jason make it right. When I made it clear I was not willing to pay the full price of the contract, he blamed me for waiting to get a quote from another painter, and then offered me a $200 discount. A 4% discount for not being able to live in my home because I have to wait for insurance adjusters to come out, then wait for the flooring company to have time to fix the damage done. All the while trying to orchestrate all of this. I hired them to do a job right the first time, and expecting full price is insulting after what was done.

So please consider this review when choosing your next painting project. CertaPro does not do quality work, does not value your time and then they expect full price despite destroying your home.

Enlarge the pictures to see examples of work done.