chase discriminated harrassed and disrespected Laguna Hills ca

On august 8th and 12th I spent over five hours each day getting hung up on, argued with and sent to the wrong department.  On August 25th after waiting 15 minutes to speak to the assistant branch manager Isabel in the lake forest location on El Toro and the five freeway was harassed and told not only she was not willing to help me but Ivan would not either (after asking multiple to do so) and proceeded to invade my personal space. 

I asked him multiple times to back off and am formally seeking civil action based on this experience.  He only backed off after threatening to call the police when up to that point I had just been patiently waiting continue to inform those that asked me if they could help me that I would gladly wait for the assistant manager Isabell.  She is now the lead at the branch due to the manager leaving. 

The police have documented thier complaint which essentially centered around being in fear of my ADA approved psychiatric service animal.  The dog stays in a no pet apartment, goes on the bus, trains, and planes and hotels not as pet but a service animal.  I levied 4 branch level complaints which got escalated to a department which never takes inbound calls (all of which were closed as a result.)