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Report: #1511720

Complaint Review: chase - Laguna Hills ca

  • Submitted:
  • Updated:
  • Reported By: Jay — santa ana United States
  • Author Not Confirmed What's this?
  • Why?
  • chase 24085 El Toro Rd Laguna Hills, ca United States
  • Phone: (949) 454-4133
  • Web:
  • Category: Banks

chase discriminated harrassed and disrespected Laguna Hills ca

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On august 8th and 12th I spent over five hours each day getting hung up on, argued with and sent to the wrong department.  On August 25th after waiting 15 minutes to speak to the assistant branch manager Isabel in the lake forest location on El Toro and the five freeway was harassed and told not only she was not willing to help me but Ivan would not either (after asking multiple to do so) and proceeded to invade my personal space. 

I asked him multiple times to back off and am formally seeking civil action based on this experience.  He only backed off after threatening to call the police when up to that point I had just been patiently waiting continue to inform those that asked me if they could help me that I would gladly wait for the assistant manager Isabell.  She is now the lead at the branch due to the manager leaving. 

The police have documented thier complaint which essentially centered around being in fear of my ADA approved psychiatric service animal.  The dog stays in a no pet apartment, goes on the bus, trains, and planes and hotels not as pet but a service animal.  I levied 4 branch level complaints which got escalated to a department which never takes inbound calls (all of which were closed as a result.)

This report was posted on Ripoff Report on 09/08/2021 12:43 PM and is a permanent record located here: https://www.ripoffreport.com/report/chase/laguna-hills-ca-discriminated-1511720. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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