Choice Home Warranty Septic Tank Back up

DO NOT USE Choice Home Warranty for your home they are A RIP OFF.  I called to file a claim because my septic system back up into my home.  When filing the claim I asked the representative if he could give me the names of some of the companies which they used in my area.  He advised that he did not have a list, I thought that was strange, you are a company that has been doing business for many years and you do not a list of companies which you use.

Problem #1, then I asked when will someone give me a call, he advised he did not know,

problem#2 Keep in my I have sewer backed up in my home. I heard NOTHING from the claims department for the remainder of the day. 

My family and I could not run water or use the restrooms, problem#3. 

I do not hear anything from claims the next day until the last afternoon, in which I received an email advising that I NEEDED to FIND a Tech and they would reimbursement me.  We I found someone and they came out to my home and resolved my issued that was on 10/22/20.  ON 10/23/20 I called Choice and spoke with 2 people in claims who were VERY RUDE and advised that I would not be reimbused for my claim.  I was OVER THE TOP at this point. 

I was told that they had to approve the service request, at no point did anyone advise me that the tech during the work should have completed any forms or call for approval. I felt that the claims department did not set the expectation of the claims process nor do any follow up for 2 days and felt my family and I should have just set in a home and sewer and waited for CHOICE HOME WARRANTY.  UNACCEPTABLE I do NOT lay down with DOGS and that is what my family and I would have been during.  Well a dog does not lay in it's own %$#%.