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Report: #1485699

Complaint Review: Comcast - Nationwide Nationwide

  • Submitted:
  • Updated:
  • Reported By: Snakebit — Atlanta United States
  • Comcast Nationwide Nationwide United States

Comcast Xfinity Locked me out of my email account Nationwide Nationwide

*Author of original report: I am up to date

*Consumer Comment: One Question

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On the morning of Tuesday, September 24, 2019, I went to log into my weezersk@comcast.net email account and was greeted with the following error message: "Error
We're sorry. It looks like something went wrong. Please try again in a moment."

I talked to two or three support technicians at Comcast, and none of them could help me. Day 2 (Wednesday, 9/25): Problem continued; chatted with three Comcast support techs, was given two ticked IDs: SI036586833 and CR869592236. Day 6 (Sunday, 9/29): I continue to get the aforementioned error.

I filed a complaint with the FCC and FTC Saturday, 9/28. I am now going into my second week with no access to my email.





This report was posted on Ripoff Report on 09/29/2019 07:55 PM and is a permanent record located here: https://www.ripoffreport.com/report/comcast/nationwide-xfinity-locked-1485699. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
1Author
1Consumer
0Employee/Owner

#2 Author of original report

I am up to date

AUTHOR: Tara - (United States)

POSTED: Monday, September 30, 2019

 I am up to date on my bill. I can access other areas of the comcast website, I just can't access email.

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#1 Consumer Comment

One Question

AUTHOR: The Dog - (United States)

POSTED: Monday, September 30, 2019

 How far behind are you on your bill?

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