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Report: #1510490

Complaint Review: CVS on summerville rd - phenix city Al

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  • Reported By: Charles — United States United States
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  • CVS on summerville rd 5405 Summerville Rd phenix city, Al United States

CVS on summerville rd is wrongfully withholding my diabetic test strips because they don't have a diagnosis which they didn't make a big deal when I was first prescribed these in 2014. phenix city Al

*Author of original report: I don't know what type of issue cvs has with me and my mother for why they hired Matthew back and transferred him to the summerville rd location why do they insist on complete lawlessness

*Author of original report: It's not up to matthew to which cvs we can go to or these female pharmacy employees they have no right to treat me and my mom no different from any other customer

*Author of original report: They sure can be ugly unfriendly on the phone to you but they don't want to you get ugly back so they hang up the phone on you then they act like they can't hear you

*Author of original report: These female techs think that we should put up with their rudeness and unfriendliness but they hang up on us when we give it back to them

*Author of original report: What is it about us why everybody wants to insults us act like they can't hear us give us a hard time about every now they have a diagnosis code its to early to fill

*Author of original report: Now I know the pharmacy employees on summerville rd location are just harassing me now they tell me they will only fill it for once a day but my doctor prescribed it twice a day

*Author of original report: CVS is full of it to think we have to take being verbal abused by their drug addicting pharmacist in order for them to fill our prescriptions that is where they're in the wrong

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The pharmacy employees leave me no choice but to write this complaint against them. I have given them chance after chance to fill my diabetic test strips. My doctor's office has always been prompt in calling in my prescriptions, which the CVS pharmacy employees try to blame them claiming they never have received my prescriptions. 

My Doctor's office always sends me a text when they sent over my prescriptions to this pharmacy. But they still try to pull this crap. It's because of the problems we had with Matthew at the CVS on Crawford rd, why we are starting to have problems on the Summerville road one.  I have been getting my prescriptions filled at CVS since 2007 for 14 years now. But Matthew is the cause for why my mother can't get her's filled there anymore. He has been in trouble with the Board of Pharmacy due to his own actions!

But they won't to harass & abuse my mother, for no reason because she handles my prescriptions.  I have a right to have my prescriptions filled here & because I had trouble at other pharmacies due to how CVS, is treating me right now. That is why I stay with CVS even though they are treating my mother and me unfairly & unjustly!

 It's them who has the problem, not me or my mother. They just can't fill my prescriptions like they do other customers.  I've been nice and patient but they know how to push my mother's buttons, so they don't have to work with us. They shouldn't be allowed to work around drugs if this is their attuide. They get the customer upset to tell them off.

  They should be fired! But CVS keeps these creeps employed. Knowing they abuse drugs and drinking.

This report was posted on Ripoff Report on 07/29/2021 10:17 AM and is a permanent record located here: https://www.ripoffreport.com/report/cvs-summerville-rd-wrongfully/phenx-cty-l-wrgfully-dt-dgs-n-1510490. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
7Author
0Consumer
0Employee/Owner

#7 Author of original report

I don't know what type of issue cvs has with me and my mother for why they hired Matthew back and transferred him to the summerville rd location why do they insist on complete lawlessness

AUTHOR: Charles - (United States)

POSTED: Thursday, August 26, 2021

Patients can't get their pain medication because of loser pharmacists like Matthew who are allowed to keep working around drugs. When he is a druggie himself. He lied about taking a polygraph test that he wasn't doing drugs. There is always a long line at the drive-through when he is working like at the Crawford rd location. Long lines and waiting forever started happening when he was hired.

The CVS on crawford rd violated twice the Board of Pharmacy because they were hiring unregistered people to handle people's medication. This explained why the pharmacist and techs from 2007-2020 when we were getting our medicine filled they always had a bad unfriendly attitude toward us. They were being discriminatory against us & they got away with it.

CVS gets a slap on the wrist here in Alabama from the Board of Pharmacists. Because all should be forgiving because the pharmacist has more education. Well, I can't forgive Matthew for what he did to my mother and causing me not to be able to get my medicine filled there anymore either.  They also need to give these pharmacy employees some hearing aids because they can't hear.

They rather keep breaking the law CVS. By letting drug addicts around medication.

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#6 Author of original report

It's not up to matthew to which cvs we can go to or these female pharmacy employees they have no right to treat me and my mom no different from any other customer

AUTHOR: Charles - (United States)

POSTED: Tuesday, August 10, 2021

Matthew has no right to treat us any different from any other pharmacy. But somehow they're allowed to treat us like crap and be downright criminals. The cvs pharmacy on crawford rd gave this pharmacist who got the dosage wrong on our medicine management position. This other male customer told my mom why don't we go to another pharmacy.

  They don't have a right to treat us any differently than anyone else. Then I do transfer my medicine to a different pharmacy the same old harassment because they transferred mathew to it. All these scum wanted to do is traumatize me and my mom for no good reason

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#5 Author of original report

They sure can be ugly unfriendly on the phone to you but they don't want to you get ugly back so they hang up the phone on you then they act like they can't hear you

AUTHOR: Charles - (United States)

POSTED: Sunday, August 08, 2021

These cvs pharmacy employees sure can be ugly and unfriendly on the phone. But if you give it back to them which I try not to because I need my medicine filled they don't like it. But they put you in this type of situation. CVS still hires Matthew back when he has been exposed to being a drug addict & cvs pharmacies try to cover it up here in phenix city.

The cvs on crawford rd have been in trouble twice with the board of pharmacy. For letting unregistered pharmacy assistance handly medicine. Back in 2002 and 2006. They have kept on violating the board of pharmacy order.  This is why I and my mom were treated so badly at the cvs on Crawford rd. Mattew is protected at cvs for some reason & someone at the board of pharmacy is letting him slide, by giving him probation.

 I was having no trouble on the summervill rd cvs until they transferred matthew there. Then people who suffer from pain can't get their pain medication because cvs keep drug addicting losers like Matthew hired this is a great injustice to us. And the people who suffer in pain.

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#4 Author of original report

These female techs think that we should put up with their rudeness and unfriendliness but they hang up on us when we give it back to them

AUTHOR: Charles - (United States)

POSTED: Wednesday, August 04, 2021

CVS pharmacists and techs think pharmacy customers have to put up with their abuse. Because the company allows them to mistreat us. Then CVS claims to value our business. not if they allow revengeful tyrant pharmacists like matthew to be unleashed to get revenge on customers for filing a complaint with the board of pharmacy.

  The board of pharmacy unleashes them like a pack of wolves on customers. Then you're not allowed to go back to certain CVS. CVS transferred the bad pharmacist to another one where you are going to disrupt things at that one.  CVS isn't getting their way about getting rid of me. Nither Matthew nor these rude cvs pharmacy techs.

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#3 Author of original report

What is it about us why everybody wants to insults us act like they can't hear us give us a hard time about every now they have a diagnosis code its to early to fill

AUTHOR: Charles - (United States)

POSTED: Wednesday, August 04, 2021

It's always been something with CVS for the past 14 years. Because Matthew got in trouble, he got himself in trouble because he kept harassing my mom for no reason. He is on probation for 10 years. CVS transferred him to the Summerville RD location on purpose now these female techs are now being unfriendly toward us now. The board of pharmacy said he's not good with customers.

 Because he is under the influence of Drugs & they let him around drugs. Where pharmacy customers can't even get their pain medication because of drug-addicting pharmacists like Matthew. This is so unfair and an injustice to the customers.

  CVS rather protects bums like Matthew. Matthew wasn't thinking well of his kids to be drinking and drugging while on the job. That's because CVS and the board were letting him get away with it for a while. Until this committee contacted us & we told them how the Board of Pharmacy was letting abusive pharmacists like Matthew mistreat customers telling them to leave & not come back.

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#2 Author of original report

Now I know the pharmacy employees on summerville rd location are just harassing me now they tell me they will only fill it for once a day but my doctor prescribed it twice a day

AUTHOR: Charles - (United States)

POSTED: Tuesday, August 03, 2021

I don't know how cvs are still surviving with what their lettings their employees get away with. They have been messing up big time. They were sued for getting one patient's dosage wrong which that they've done to me and my mom. But they did it on purpose to be mean so we would have to drive back and forth. Matthew was cruel to my mother so were Dereck and Christine & they still keep their jobs. 

I wish Amazon would get their own pharmacy. Because these others still continue to mistreat us.

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#1 Author of original report

CVS is full of it to think we have to take being verbal abused by their drug addicting pharmacist in order for them to fill our prescriptions that is where they're in the wrong

AUTHOR: Charles - (United States)

POSTED: Sunday, August 01, 2021

Customers don't have to tolerate being bullied by their pharmacists or techs. But CVS has always allowed them to get away with abusing customers and chasing them away. This is a complete injustice & getting their medicine dosage wrong. Yet then you have those customers who say. Well, they never give me any trouble. Well, not all customers are treated the same.

  Bully pharmacists & techs pick and chose their victims. So the customers they don't pick on say these things. So the victims are never believed.

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