Report: #1491389

Complaint Review: DavewrightAuto.com - Marshalltown Iowa

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  • Reported By: eyeonforever — HOLLAND United States
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  • DavewrightAuto.com Marshalltown, Iowa United States

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Salesman Ryan Strovers, we negotiated a price and he got me financing - he said 9.8% on a new car. "Well let me calculate the payment -- its $500.74"  OK so I signed the contract believing the payment he "calculated" would be based on 9.8%.  I didn't have a computer telling me he was lying. 

Turns out the $500.74 payment was based on an interest rate of 15.28%.  I expected the sales contract to say what he had told me.  Why would I think he was deliberately lying to me,on the payment and interest rate? I took the car home and found out later. 

They refused to change--"we haven't done anything illegal!!"  No but they are the MOST MORALLY BANKRUPT and CONTEMPTIBLE people that I have ever met.  I had no idea someone would be such OUTRIGHT LIARS!!!!!

This report was posted on Ripoff Report on 02/06/2020 11:43 PM and is a permanent record located here: https://www.ripoffreport.com/report/davewrightautodotcom/marshalltown-iowa-contract-1491389. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#5 Consumer Comment

3 day right to return only applies to door to door selling, not auto sales

AUTHOR: FloridaNative - (United States)

POSTED: Sunday, February 16, 2020

Many consumers confuse the 3-day right to return as something they get on every purchase. Nope. It only applies to door to door type selling - think magazines or other people selling products to you at your home. This was put into effect to protect the consumer from unscrupulous sales reps.  It doesn't apply to sales where you go to the location to purchase an item like a vehicle because you have the time to read the contract and if you disagree, you walk out without signing it and without buying the item. 

As far as trusting an auto dealer sales rep - no. They have a duty to their employer and not you.

Did you ever wonder why there are essentially two sales reps in each purchase?  You have the guy on the floor that shows you vehicles and discusses features and price who may or may not bring in his 'manager' to get you a deal. Then you go to the finance office of the dealer and have to negotiate all over again. 

The finance guy is, typically, a shark. No reason to trust him whatsoever. The add on items cost thousands and the interest rate they start off with is always higher than market. That's how they get paid. The more you pay for those add-on's and interest rate, the fatter their paycheck. You aren't going to overcome their greed component.

Plus the dealership participates in the extra funds generated by the F&I office. Reading the contract is the first line of defense. If you get outside financing before you step in the dealers office you are far better off. You will be better able to see where the finance person has front end loaded your contract with add ons. BTW, this has been going on for decades. It's not a new trick. 


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#4 Author of original report

Have you ever thought?

AUTHOR: SUSAN - (United States)

POSTED: Sunday, February 09, 2020

Have you ever thought that in the retail business almost every retail business allows the customer to return what they purchased?  Sometimes, they only give you a day, like at second-hand shops.  If you buy something there and it doesn't work, you have 24 hours to return it.

I mean we don't even have a buyer's remorse of 3 days which used to be standard.  Heck you can't even get a lemon law to work.  If any store is willing to stand behind their product, they allow returns.  But I guess that doesn't apply with car sellers.  If anything since you're buying something hugely expensive you should be given the right to return it in 3 days.  Do they not allow this because they know that given a couple of days of even driving a new car you might decide you don't like it? 

And I don't like it.  It's a Honda Insight advertised to get 52 mpg.  Now we know that's always overstated by a few mpg but the Honda Insight rarely gets more than 40mpg.  Talk about false advertising.  All the you-tube videos say the same thing, can't get more than 40 mpg.  I think they should just give me one of those vehicles sitting in the desert that they can't sell.

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#3 Author of original report

What happened to trust? It flew out the door with those who purposely lie, deceive, and swindle.

AUTHOR: SUSAN - (United States)

POSTED: Saturday, February 08, 2020

You are absolutely right.  The part of the contract I read was the selling price and the payment price.  I had assumed--which made an a*s out of me--that the payment amount was based on the "interest rate I was able to get for you" WOW.

I know used car salesman sell you junk but this was a new car..  I am old school and believe that people can be trusted to do what they say they will do.  A handshake used to be good enough.  I had never run into this kind of manipulative lying and didn't see it coming.

My only solace as a Christian is that if Ryan has not received Jesus as his savior, which he obviously hasn't because true Christians cannot practice, repeatedly a sin like lying is that God says "all liars (those who practice a lifestyle of lying) will be cast into the Lake of Fire which burneth forever and forever".

God does not mess around with sin.  He sent His Son Jesus to pay the price for every sin I've ever committed and when I gave my life to Him and follow Him by obeying His commandments, He has taken the punishment for my sin so that I will not have to go to Hell.

Jesus is THE ONLY WAY to God and Heaven.  He is not A way, He is the ONLY way.  Jesus said "I am THE Way, the truth and the life.  No man comes to the Father except through me."

There are NO OTHER WAYS to God.  All other ways lead to Hell.  This is not a forum for religious debate because it is not necessary to debate with TRUTH.  If you have a question, I will respond.  If you wish to scoff at what I say.  Jesus says not to give the TRUTH to scoffers.  He says don't give what is Holy unto the "dogs".  I won't respond.

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#2 Consumer Comment

Did you read the contract?

AUTHOR: FloridaNative - (United States)

POSTED: Saturday, February 08, 2020

I'm not defending the auto dealer at all. 

But I have to ask, did you read the P&S contract?  In these type of contracts the financing is specified in large print right on the front page. The F&I person is paid extra commission if they can bump your interest rate to a higher rate than the lender will buy. For example, lets say the lender will loan you $X for 10% (example only) and the F&I person can get you to sign for 15%, the commission on that deal is paid to the dealership immediately by the lender for the premium par rate because you agreed to pay more than market rate. The only way to catch it is to read the contract before you sign. 

If you can refinance the auto with another lender, usually within 30 days, the commission will be retracted from the dealership. Hopefully you can do so anyway as it will save you in your payment and in the long run. Before you refinance, see if there are other add on items in your contract that you can cancel and credit to your principal balance.  An example of that would be an extended warranty. Those are typically very, very expensive and few, if any are worth the money. 

Go to a good lender, like your credit union. You will be surprised at how low the rates are at a credit union. If you don't have one, check into the variety of CU's that are in your area.  In the future, when buying a vehicle, get your financing from a CU before you step foot into a dealership. That way they can't pull this trick on you AND if you read the contract, they can't successfully swindle extra funds from you at a higher than market rate. 

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#1 Consumer Comment

Oh Please!

AUTHOR: Momo - (United States)

POSTED: Friday, February 07, 2020

 You ONLY trust someone you have a proven track record with! How obvious is THAT? Secondly, you are dealing with the most SLEAZY aspect of retail, the car business. The final line of defense against the FRAUD and DECEPTION in that SLEAZY business is the customer.

The customer needs to READ what they are agreeing to BEFORE story agree to it! Again, that's OBVIOUS! Since you didn't READ what YOU were agreeing to, what BOGUS FEES did you also go along with? Next time, use COMMON SENSE!

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