Complaint Review: Diamond resorts international - Las Vegas Nevada
Diamond resorts international Diamond resorts, D.R.I. We were ripped off to purchase fraudulant upgrade Las Vegas Nevada
*Consumer Comment: "Diamond"
In November of last year salesmen for Diamond sold us a program they said covered all maintance fee's by using the upgrade points as covering the fee's. They said they understood how seniors who were or are about to retire were concerned they could not afford the fee's on a budget and that this was a program designed to take care of this. You pay the bill for the new points upgrade and the money you will pay for this is used as payment leaving you free of yearly maintance fee's having the points from Gold still to use for trips. We saw this as paying the 10,000 dollars plus 4 grand for deposit we used credit cards for to pay upfront till we pass away or? They were telling many others in the room the same lies. In February we recieved a new Bill for 3 grand higher than before to pay maintance fee's. I called and questioned their mistake and was told Diamond had no such program and that I and my wife simply upgraded. I had told this jack--- up front in Las Vegas we wanted notr needed any upgrades as we never use most the points now and had refinanced to pay the previous Gold membership. They simply refereed to our recorded acceptance portion of the night and suggested we were never offered a program and that they never offered any such plan. I even explained to their complaint department that any reasonable person would and could see we lost a hell of a lot of points every year unused and what reason would be choose to add more? They said it was our problem. Funny thing was in Hawaii last month the sales people said they were recording our entire update/sales meeting where when asked if they had done so in Las Vegas they said they don't do that. The company commited fraud straight up!
This report was posted on Ripoff Report on 07/13/2019 12:36 PM and is a permanent record located here: https://www.ripoffreport.com/report/diamond-resorts-international/las-vegas-nv-dri-ripped-1481848. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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