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Report: #1493357

Complaint Review: 5 Dimes Sportsbook - San Jose

  • Submitted:
  • Updated:
  • Reported By: Joseph — Sacramento Ca United States
  • 5 Dimes Sportsbook San Jose, Costa Rica

5 Dimes Sportsbook They don't allow payouts San Jose

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You can deposit money, bitcoin, whatever, but don't expect to get it back.

Here's a couple of chat transcripts

07:07:22 pm

hello

Alina

07:07:46 pm

Thank you for the information, please allow me to check we received the reply.

I appreciate your time on hold Sir, I have been advised that we have not received your confirmation reply.

Can you please resend the email by replying to the email we sent you?

J

07:10:45 pm

um. ive had two chats today who confirmed receipt

Alina

07:11:40 pm

Please allow me to double check with our payouts team.

J

07:12:34 pm

Alina

07:13:37 pm

Thank you for the information Sir, are you able to stay on the chat for a few minutes?

Joseph+

07:14:06 pm

yeah

 

Alina

07:18:29 pm

Thank you for the patience Sir, I see that the emails we've been receiving from you are empty. We can see that in the reply you placed "3rd request. see below" but the information is not there.

If you're sending the email form a phone, please make sure the information is being copied and to place the responses separately on the email.

Joseph

07:19:27 pm

is my screenshot not clear?

Alina

07:19:51 pm

Unfortunately the emails we received from you don't have that information you send.

Joseph

07:21:19 pm

please answer my question. This is one of the emails I sent

Alina

07:21:32 pm

I can see your screenshot very clear Sir.

Joseph+

07:22:12 pm

Thank you. What do they need then?

Alina

07:22:42 pm

As I mentioned Sir, the emails we received from you don't have that information you send on the screenshot, so we're missing all the information.

Joseph

07:23:04 pm

omg. just a sec

Alina

07:23:13 pm

Sure, take your time.

Josep

07:24:58 pm

sent again. please confirm

Alina

07:25:33 pm

Let me check that for you, please allow me few more minutes on the chat.

I appreciate your time on hold Sir. We have not received any new emails from you.

Joseph+

07:29:42 pm

just a moment please

 

Alina

07:29:52 pm

Sure thing Sir, no hurries.

Joseph+

07:31:51 pm

k. just sent from my computer with delivery and read receipt

hang tight please

Alina

07:32:10 pm

Terrific!

I will check one more time with our payouts team, please allow me a few minutes.

Thank you for the patience, unfortunately we have not received your email.

Joseph+ 

07:36:44 pm

still waiting for delivery receipt

can i reply to live chat?

Alina

07:37:55 pm

Great, please let me know once it has been delivered.

You mean to confirm the information here?

Joseph

07:38:44 pm

to send my reply for confirmation

Alina

07:39:09 pm

The reply needs to be done via email.

Joseph

07:40:12 pm

i find it disturbing that they can send an email but can't receive???

Alina

07:42:55 pm

My apologies for the inconvenience Sir, there may be an issue with your email domain.

Joseph

07:43:13 pm

i doubt that.

Alina

07:43:42 pm

Unfortunately we have not received the reply.

Joseph

07:44:57 pm

if you're in touch with them, they can see I sent it.

there is something blocking me. how convenient when it comes to payout. going to file a complaint on www.ripoffreport.com

Alina

07:49:23 pm

They have advised me that the email we get does not have the same thread as the email we sent you. You will only need to reply to the email, you don't need to delete any information when replying.

Joseph+

07:50:12 pm

I'm not deleting anything in the chain

 

Alina

07:50:55 pm

The emails we get don't have the information as if it was a reply.

Joseph+

07:51:55 pm

what is the last email received?

just sent it again 5 different ways

 

 

Alina

07:56:04 pm

I'm waiting on a reply.

Thank you.

Joseph

07:57:05 pm

I'm waiting also

Alina

07:58:58 pm

We have several emails with 2nd, 3rd and 4th attempt, all of them are empty. Also, we have not received any emails from today. Make sure you're actually selecting "reply" since the thread was also missing in yesterdays emails.

Joseph+

08:00:06 pm

omg. i know how to operate a computer. my ripoff report is ready to go.

Alina

08:00:25 pm

I see. Unfortunately we have no emails with the information requested Sir.

Joseph+

08:01:11 pm

i just sent a delivery and read receipt email to one of my emails and it works like a charm

Alina

08:02:31 pm

In this case we recommend you to change the email on file to a gmail domain to assure you that the email will be received by us, as of now, we have no emails from today.

Joseph+

08:04:13 pm

okay. I just sent a "new" email with the thread info, the transaction id and rfi. i got a delivery receipt. please confirm

Alina

08:05:43 pm

We did receive that email Sir, but you did not reply with the thread. We need all the information from the previous email we sent you, and is showing as if you deleted it.

Joseph+

08:07:50 pm

 

maybe it's a dba thing. just sent it from my phone.

Alina

08:07:55 pm

Your DBA is fine Sir, what we're missing is the reply to the confirmation email.

 

Joseph+Yarbrough

08:08:04 pm

so you got that email?

 

Alina

08:08:54 pm

We got the one you sent a few minutes ago without the information from the previous email. you need to reply just like you just did but keeping the information form the email we sent you in order to be valid.

 

Joseph

08:09:41 pm

i didn't reply. I created a new email bc you said you weren't getting them

 

 

Alina

08:09:42 pm

You need to reply, other wise the email will not be valid.

Joseph+

08:11:18 pm

I'm trying

Alina

08:11:42 pm

 

Great, please let me know once you reply to see if the email arrived.

 

Joseph 

08:15:43 pm

uploading a photo

Alina

08:16:51 pm

You're uploading a photo to the chat?

Joseph

08:17:35 pm

trying to show how many times I have replied directly

Alina

08:18:04 pm

I see, I'm afraid still we have not received any replies Sir.

Are we still connected?

Joseph

08:21:16 pm

yes

Alina

08:21:22 pm

Is there anything else I can help you with?

Joseph

08:21:39 pm

i have a delivery receipt

please advise receipt

Alina

08:22:12 pm

Sure, please allow me a few minutes on the chat.

Thank you for your time, still no reply.

 

 

 

 

 

 

Joseph+

08:24:24 pm

that's bs. i have a delivery receipt

Alina

08:24:44 pm

Unfortunately we have not received the email Sir. I have checked with the team in charge.

Hayley

Thu, 03/26/20 09:27:05 am America/Los_Angeles

Welcome to Customer Service Live Assistance. Your feedback is important to us. You may rate this chat at any point, to help improve your customer experience.

Good Afternoon! My name is Hayley from Customer service Department, I 'm here to assist you today.

Joseph+

09:27:42 am

. Did payouts receive my email?

Hayley

09:27:48 am

Can you please confirm account number?

Joseph+

09:28:00 am

Hayley

09:29:41 am

Thank you, are you able to hold while I check that for you?

Joseph+

09:29:57 am

yes

Hayley

09:30:24 am

Thank you for holding.
We did receive the reply. It's on queue to be checked.

Joseph+

09:31:20 am

okay. thx

Hayley

09:31:29 am

You're welcome. Is there anything else I can assist you with?

Joseph

09:32:02 am

no. thank you

 

 

This report was posted on Ripoff Report on 03/26/2020 08:35 PM and is a permanent record located here: https://www.ripoffreport.com/report/dimes-sportsbook/san-jose-dont-allow-payouts-1493357. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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