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Report: #1478926

Complaint Review: Empire Today -

  • Submitted:
  • Updated:
  • Reported By: Aaron — Palm Beach Gardens United States
  • Author Confirmed What's this?
  • Why?
  • Empire Today United States

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If you order anything other than the cheap/basic/economy padding, the installers won't put it in. Instead, they put in the cheap padding. I didn't pay attention when they installed, but had to cut back some carpet to install flooring and noted that the padding put it was NOT what I had ordered --

I had the premium spill-proof/pet-proof padding. Then the resolution is that they'll replace the padding, but YOU need to move everything out of the room for the installers to replace... or give you $100-150 refund on the "difference in price" for the padding. Which is BS. I warned my friend about it (whom I had referred to Empire unaware I had been ripped off) and they were doing the SAME THING, except he caught it the day of the install. But the installers were like, "well, this is what the warehouse gave us.

We can either install it today or reschedule." My friend was moving in in two days and needed the carpet, so he caved and let them install the crap padding and would then work out something with Corporate. THIS IS A SCAM. Do not buy from Empire unless you only buy the cheap stuff. And stay strong with your conviction of them wronging you. They try to frustrate you until you just give up (like Comcast). Take to the review pages. Take it to their Facebook page, bbb.org. Keep up the good fight.

This report was posted on Ripoff Report on 05/17/2019 07:32 AM and is a permanent record located here: https://www.ripoffreport.com/report/empire-today/beware-padding-swap-scam-1478926. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#2 Author of original report

Thanks for even bothering to try to get my name right.

AUTHOR: Aaron - (United States)

POSTED: Monday, June 17, 2019

I've also since learned that Empire doesn't have a step where the installer verifies with Empire that the right product was actually installed (i.e. photograph), so your company allows errors like this to happen all the time. And if the customer never sees the padding, well, you get away with it.

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#1 UPDATE Employee

Note from Empire Today

AUTHOR: CustomerSupport - (United States)

POSTED: Monday, May 20, 2019

Michael, we never want our customers to be disappointed with their products, and we regret to hear that your floor is not meeting your expectations. We'll be looking into your concerns right away and will be in touch with you soon.
Thank you,

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