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Report: #1487441

Complaint Review: Enterprise Rent a Car - Dallas texas

  • Submitted:
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  • Reported By: Heather — Dallas United States
  • Author Not Confirmed What's this?
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  • Enterprise Rent a Car 1920 Elm St Dallas, texas United States

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Buyer Beware! Deceptive business practices to say the least. I chose this location based on their close proximity to my body shop (but I doubt any location would have provided honest service) I was helped by SHIDELL MITCHELL. She took me out to my car with some paperwork on a clipboard and proceeded to tell me the insurance would cover any damage & to be sure to fill the tank to the same point when returning.

We looked over the car & she handed me the clipboard to sign. NOTHING was spoken about it being necessary for me to call the NTTA to tell them I was renting a car so my toll tag would attach to the rental. There is a reason Enterprises DECEIVED ME about this...they charge you $3.95 PER DAY on top of the toll charges if you don't switch.

So, it is to their benefit to deceive their customers. But the sales girl was much more interested in getting the information about what hair color I use than informing me of HIDDEN FEES. She even gave me her personal phone number asking me to send her a photo of the hair color so she could buy it! It ended up costing me over $20 in surcharges PLUS the toll charge per use was higher!

So, basically double... which the company says they have the "legal right" to collect (as apparently the hid it in the fine print of that paperwork I saw for 5 seconds) so they refuse to fix. This is why it's called HIDDEN CHARGES. They HIDE these things in order to rip you off.

In addition to the deceptive charges, they also brought me a car with the front cover hanging and dragging on the ground so I asked for a non-damaged car...then they just brought another car with the same damage. I tried to refuse it but she said it was all that was available and "that it's ok because I wouldn't be charged for the damage".

I glanced around the lot and there were 2 other cars with the same parts dragging on the ground! So, I spent the next week driving a car with it's undercarriage dragging on the ground making noise & stinking of melted plastic!

If they don't fix this absurd overcharge I will never be using Enterprise at this or any other location. And I will be informing the BBB & my insurance company of their Deceptive Business Practices. Enterprise, It's time to change your advertising to "Enterprise...They Rip You Off"

This report was posted on Ripoff Report on 11/08/2019 09:02 AM and is a permanent record located here: https://www.ripoffreport.com/report/enterprise-rent-car/dlls-texs-cr-rip-1487441. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
3Author
3Consumer
0Employee/Owner

#6 Author of original report

Keep the comments coming! LOVE IT

AUTHOR: Heather - (United States)

POSTED: Thursday, November 14, 2019

 I love it when I get any/all responses good ir bad. The more angry, the more they obviously care...or they wouldn't take the time to write. Either the employee is getting their friends to write rude rebuttals on their behalf....which means I reached them and they will likely adapt their behavior in the future.

Or I'm reaching the public which is the point of these complaints. Again, I never expect anything to be done by ins co, BBB, etc....I just shine a light on deceptive behavior. Light brings change.

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#5 Consumer Comment

Plate Pass

AUTHOR: Robert - (United States)

POSTED: Thursday, November 14, 2019

We looked over the car & she handed me the clipboard to sign. NOTHING was spoken about it being necessary for me to call the NTTA to tell them I was renting a car so my toll tag would attach to the rental

- And why would they tell you to call? Did you ASK what you needed to do? hen you got your toll tag the terms you agreed to included that ANYTIME you wanted to attach a car it was YOUR responsibility to notify them to add it to your account...even temporarily.

If they don't fix this absurd overcharge I will never be using Enterprise at this or any other location. And I will be informing the BBB & my insurance company of their Deceptive Business Practices.

- Whenever someone makes a statement like this it is quite hillarious.  First the BBB is a company that is paid for by business..for business.  They may provide some assistantance to some consumers, but the reality is that they have zero regulatory power to do anything. 

As for your insurance company, I am sure they will say that they appreciate your comments and probably give you the impression that they care.  But I can guarantee you that if you checked with your insurance company a year from now...they would still be using them and nothing would have changed.

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#4 Author of original report

BS...I DID AND YOU DID NOTHING...YOU DON'T CARE AT ALL

AUTHOR: Heather - (United States)

POSTED: Tuesday, November 12, 2019

Thank you for your complete lie of a response...you're not fooling anyone.

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#3 Author of original report

Opinions are just like A-holes...blahblahblah you know the rest.

AUTHOR: Heather - (United States)

POSTED: Tuesday, November 12, 2019

 Yawn...stretch....apparently I hit a nerve...People read reviews and that includes this website, yelp, BBB, etc...it doesn't matter if anything happens for me. What matters is businesses accountability. Have a nice day.

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#2 UPDATE Employee

Enterprise Cares

AUTHOR: Tim - (United States)

POSTED: Tuesday, November 12, 2019

Report: #1487441, our locations do their best to make sure all your questions are answered before you leave the office.  We appreciate your feedback. We will be happy to take a closer look at your rental for you.  Please email care@enterprise.com with your contact information, the rental agreement or reservation number, the exact rental office location and any other details so we can research this promptly. Thank you. – Carol H. 

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#1 Consumer Comment

Did YOU Read What YOU Agreed To?

AUTHOR: Momo - (United States)

POSTED: Friday, November 08, 2019

 Any provisions regarding tolls would have been explained on the contract YOU agreed to. YOU didn't sign this woman's mouth...YOU signed and YOU agreed to the terms on the WRITTEN contract! Don't use the cop out of "she didn't tell me" when it was the written terms and provisions of the contract which YOU agreed to WITHOUT reading!

You can also forget the BBB. The BBB is NOT part of ANY government or law enforcement body. The BBB and all their PHONEY BS has ZERO POWER to do anything. The ONLY purpose of the BBB and their BS is to SELL their PHONEY "accreditations" and their PHONEY "ratings" to ANY business which pays the price!

NEXT TIME...use COMMON SENSE. When you are asked to sign a binding contract, READ IT FIRST!

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