Complaint Review: Enterprise Rent a Car - Dallas texas
Enterprise Rent a Car "Enterprise...They Rip You Off" Dallas texas
*Author of original report: Keep the comments coming! LOVE IT
*Consumer Comment: Plate Pass
*Author of original report: BS...I DID AND YOU DID NOTHING...YOU DON'T CARE AT ALL
*Author of original report: Opinions are just like A-holes...blahblahblah you know the rest.
*UPDATE Employee: Enterprise Cares
*Consumer Comment: Did YOU Read What YOU Agreed To?
Buyer Beware! Deceptive business practices to say the least. I chose this location based on their close proximity to my body shop (but I doubt any location would have provided honest service) I was helped by SHIDELL MITCHELL. She took me out to my car with some paperwork on a clipboard and proceeded to tell me the insurance would cover any damage & to be sure to fill the tank to the same point when returning.
We looked over the car & she handed me the clipboard to sign. NOTHING was spoken about it being necessary for me to call the NTTA to tell them I was renting a car so my toll tag would attach to the rental. There is a reason Enterprises DECEIVED ME about this...they charge you $3.95 PER DAY on top of the toll charges if you don't switch.
So, it is to their benefit to deceive their customers. But the sales girl was much more interested in getting the information about what hair color I use than informing me of HIDDEN FEES. She even gave me her personal phone number asking me to send her a photo of the hair color so she could buy it! It ended up costing me over $20 in surcharges PLUS the toll charge per use was higher!
So, basically double... which the company says they have the "legal right" to collect (as apparently the hid it in the fine print of that paperwork I saw for 5 seconds) so they refuse to fix. This is why it's called HIDDEN CHARGES. They HIDE these things in order to rip you off.
In addition to the deceptive charges, they also brought me a car with the front cover hanging and dragging on the ground so I asked for a non-damaged car...then they just brought another car with the same damage. I tried to refuse it but she said it was all that was available and "that it's ok because I wouldn't be charged for the damage".
I glanced around the lot and there were 2 other cars with the same parts dragging on the ground! So, I spent the next week driving a car with it's undercarriage dragging on the ground making noise & stinking of melted plastic!
If they don't fix this absurd overcharge I will never be using Enterprise at this or any other location. And I will be informing the BBB & my insurance company of their Deceptive Business Practices. Enterprise, It's time to change your advertising to "Enterprise...They Rip You Off"
This report was posted on Ripoff Report on 11/08/2019 09:02 AM and is a permanent record located here: https://www.ripoffreport.com/report/enterprise-rent-car/dlls-texs-cr-rip-1487441. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
Advertisers above have met our
strict standards for business conduct.