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Report: #1510815

Complaint Review: Enterprise rent-a-car - Kansas City Missouri

  • Submitted:
  • Updated:
  • Reported By: Lynn — Graham United States
  • Author Confirmed What's this?
  • Why?
  • Enterprise rent-a-car PO Box 843369 Kansas City, Missouri United States

Enterprise rent-a-car Damage Recovery Sent me a bill for $7,609.45 with claim #17355376 for an accident on 06/14/21 involving one of their rent a cars implying the other car involved was one I sold on 12/ 05/ 20 was one I Kansas City Missouri

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I received a letter on August 6th 2021  from Enterprise Damage Recovery Unit addressed to my husband Arthur Verkler with customer # 17355376 claiming we are responsible for damage to their vehicle. They do not give a description of the other vehicle involved but since you addressed this letter to  my husband I am assuming you got the informaion from our car insurance since his name is listed as the policy holder.

I previously owned a 2003 Ford Taurus in my name, Lynn Verkler, which was traded in on December 5th, 2020 at Korum Ford for a Ford Fusion. You list the accident as occuring 12:00 AM on 06/14/21 at which time I no longer had ownership.   I have a copy of the sales receipt and disclaimer but my scanner is not working so cannot send the copy however I can submit a copy by standard mail if necessary. I had my Ford Fusion into Korum Ford to have the recall on the airbag fixed on 06/10/21 at which time they paid for a loaner car for me from Enterprise so most likely they obtained our insurance infomation from that transaction of which I only had that car for about 2 hours and returned in good condition.

Apparantly Enterprise also tried to recoup funds from my insurance Co and when I showed them the copy of my sales receipt they rejected your claim. I have no idea who Korum Ford sold the Taurus to but if Enterprise really wants to conduct their investigation in a reasonable manner without grasping for straws they should contact Korum Ford @ 100 River Rd. P. O. Box 538,  Puyallup, WA 98371   Phone # 253-845-6600 or www.korum.com.  They might also try contacting WA Dept. of Motor Vehicles to verify I no longer have had this vehicle after 12/05/2020. 

I have no idea where this accident occurred but since the repair bill indicates somewhere in Spokane, WA I am assuming the accident might have been in that location and we have not even been in  that area for at least the past 2 years not that that matters since I have proof of no longer owning the car at the time of accident.  I called Enterprise to explain this situation and apparantly Ellen is working on this transaction so I left a message on her ext. but have not heard back yet. If she doesn't get our name removed from this claim I will have to take legal action so I will be waiting to hear back from her. 

This report was posted on Ripoff Report on 08/09/2021 12:12 PM and is a permanent record located here: https://www.ripoffreport.com/report/enterprise-rentacar/kansas-city-missouri-damage-1510815. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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