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Ripoff Report | Expedia Review - Expediacom bad customer service
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Report: #1513957

Complaint Review: Expedia -

  • Submitted:
  • Updated:
  • Reported By: Shana — St. Catherine Jamaica
  • Author Confirmed What's this?
  • Why?
  • Expedia United States

Expedia.com Bad Customer Service + Scamming

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I wish I had read reviews before using Expedia.  I booked a hotel stay for my family at a resort through Expedia.  Just of out curiosity I decided to look at the hotel's website and saw a notice that said there was an extra $80 per night for children 12 and over. I contacted Expedia to determine if this fee was already covered in the price I had already paid.  After the rep looks at my reservation he says that I stated "under 12" and I should have stated "under 13" when i politely informed him that Expedia's drop down list has specific ages and I choose the age 12, he give me the number of the hotel and tells me that I have to contact them directly since I had already book. Really!!!

Had I not happened to look at the hotel's site I would have been hit with 100s of dollars work of extra charges and your response is that I should call the hotel when I booked through you??? At the very least Expedia should have given me all the booking information so that I could have made a more informed decision prior to booking. Now it is probably too late to book anywhere else. So disappointing.

This report was posted on Ripoff Report on 11/26/2021 10:36 AM and is a permanent record located here: https://www.ripoffreport.com/report/expediadotcom/bad-customer-service-scamming-1513957. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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