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Report: #1501989

Complaint Review: The Felt Factory - Phila Pa

  • Submitted:
  • Updated:
  • Reported By: Jeanette — Philadelphia Pa United States
  • The Felt Factory 1523 E Wingohocking St Phila, Pa United States

The Felt Factory We had to cancel a wedding due to the pandemic resulting in them closing.They are now refusing to return our money Phila Pa

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We had a wedding scheduled for Sept. 19th 2020. We met with the Felt Factory in Jan and agreed to a payment schedule. We made our payments on time as agreed. However by March the pandemic hit and we tried to contact them to see what would happen but was unsuccessful. Finally in July we were able to speak. They told us we had to pick a date next year IF it was available. However it would be with restrictions so we decided that this was no longer working for us and requested a refund.

Originally we were told that we had to schedule any event next year or lose our money.When we told them that was not satisfactory they then said they would refund 50%  without the ability to use the facility and further we would have to wait for them to reopen for business to receive that. We feel they are now giving us the run around.

This report was posted on Ripoff Report on 11/16/2020 06:00 PM and is a permanent record located here: https://www.ripoffreport.com/report/felt-factory/phila-pa-cancel-wedding-due-m-1501989. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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