Flagship one inc Sell automotive computers Lynbrook, New York

I purchased a computer for a Chevy van from Flagship one inc. we are staying in a RV Park so it is not a permanent residence. Flagship sent the computer through USPS not being aware of new shipping policies from COVID-19. The USPS will not deliver to the office at the park and will not deliver to temporary residents so package was returned. Flagship was made aware of the postal issue and claimed a new one would be sent out through Fed Ex or UPS who deliver here daily regardless of COVID-19. It has been more than a month now after being promised a 10 day delivery.

They route calls through a Indian call center and do not answer any calls themselves. They do not follow through. They refuse to send the computer by action even though it was again promised. And they refuse to refund money. I have a open BBB complaint filed and will address the consumer affairs next if I do not receive my computer or a refund. At this point it is theft of funds as they failed to be aware of shipping issues with the service they used and have refused a refund.

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