Fox car rental in Fort Morgan, Colorado They lost our additional insurance info and left us stranded in the middle of the night.

My traveling companion booked a rental car from Fox through Expedia, and we picked up the car in Fort Morgan, Colorado, on August 8, 2019. First there were extra charges when we arrived to pick up the car.

Next, on Friday August 10, the car was severely damaged in a hit and run while it was legally parked. There were no witnesses. We contacted the police, and then we called Fox car rental.

They told us they had no record of our additional insurance, and we should pay to have the car towed to them. My friend has full coverage on her own car, but we could not get them a claim number from her insurance company because it was after ten on a Friday night. 

After some discussion, they agreed to send a tow truck, but they told us that we had to stand on the side of the road in the dark, after ten at night, and wait for their tow truck to arrive. We refused. They refused to come get their car without us waiting for it until the police officer spoke to them on my phone. They also refused to bring a replacement car.

The police officer drove us to our hotel because the rental car was not safe to drive. We were without a car for two days while visiting Fort Morgan, Colorado.