Complaint Review: Frontier Airlines - Denver Colorado
I arrived at my gate two hours ahead of my scheduled departure and waited until 30 minutes past my departure time. There was NEVER an announcement made of a gate change, nor did anyone at the counter bother to let the passengers know of a gate change, even though they were standing around chatting with each other.
I immediately went to the ticket counter and rebooked my flight and the attendant assured me the charges would be reimbursed to me since I had purchased travel insurance. When I made a claim for reimbursement, I was quickly informed that their records showed that I had traveled of the correct day and that they had no record of my travel insurance purchase. I emailed them copies of my original boarding pass, the new boarding pass, and proof of purchase for the travel insurance.
They gave me a link to a "claim site" and told me to contact them. When I did, they sent me back to the original site and the "lady" informed me that she was going to close out my ticket because there was nothing she could do.
This report was posted on Ripoff Report on 01/14/2020 10:02 AM and is a permanent record located here: https://www.ripoffreport.com/report/frontier-airlines/denver-colorado-refused-even-1490380. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
Advertisers above have met our
strict standards for business conduct.