Report: #1490380

Complaint Review: Frontier Airlines - Denver Colorado

  • Submitted:
  • Updated:
  • Reported By: NotAFan — Troup TX United States
  • Author Not Confirmed What's this?
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  • Frontier Airlines 7001 Tower Rd Denver, Colorado United States

Frontier Airlines Refused to refund me even though I purchased travel insurance. Denver Colorado

*Consumer Comment: Even more proof

*Author of original report: Equally amazed

*Consumer Comment: Amazed

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I arrived at my gate two hours ahead of my scheduled departure and waited until 30 minutes past my departure time. There was NEVER an announcement made of a gate change, nor did anyone at the counter bother to let the passengers know of a gate change, even though they were standing around chatting with each other.

I immediately went to the ticket counter and rebooked my flight and the attendant assured me the charges would be reimbursed to me since I had purchased travel insurance. When I made a claim for reimbursement, I was quickly informed that their records showed that I had traveled of the correct day and that they had no record of my travel insurance purchase. I emailed them copies of my original boarding pass, the new boarding pass, and proof of purchase for the travel insurance.

They gave me a link to a "claim site" and told me to contact them. When I did, they sent me back to the original site and the "lady" informed me that she was going to close out my ticket because there was nothing she could do.


This report was posted on Ripoff Report on 01/14/2020 10:02 AM and is a permanent record located here: https://www.ripoffreport.com/report/frontier-airlines/denver-colorado-refused-even-1490380. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#3 Consumer Comment

Even more proof

AUTHOR: Robert - (United States)

POSTED: Wednesday, January 15, 2020

Typical Response, when a person has really nothing to defend their statements they go to the standard "Oh you must work for them". Well sorry to burst your bubble, but I do not now or have I ever worked for this or any other airline.

As a person who says that they aren't a "seasoned" traveler you were able to find the gate and just sit there for over two hours..that's pretty good.  During that time not once did you look at any Flight Status Departure monitor. Also, for some reason which you failed to explain, waited until 30 minutes after the departure before you started to inquire about the flight.  Oh and having two employees chatting ISN'T a reason.

In fact the infreuqent traveler is one who is generally hyper-vigillant to make sure that they aren't going to miss their flight and are very proactive to continue to monitor the Flight Status. They especially wouldn't wait until AFTER  the flight was to depart to start asking.

but I am by no means dumb. Not knowing about a gate change because no announcement was made IS outside of my control
- The "announcement" would have been on the monitors. Your expectation that somehow they are going to verbally announce the Gate Change is unrealistic. But even by your own narrative, it is likely that even if they did make the announcement you would have missed it because you seem like you would have been in your own little world for that two and a half hours.

Gate Changes rarely happen close to the flight, so if you were there two hours before the change from your boarding pass would have been on the monitors. In the rare case that it happens closer to the flight and you by some miracle looked at the monitor when you arrived so went to that gate that later changed.   

The fact that you waited until 30 minutes AFTER departure IS why your claim fails. As once it hit the boarding time you should have been inquiring and that IS within YOUR control. Had you done that you would have seen the change and not missed your flight.  If you were truly in the boarding area.

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#2 Author of original report

Equally amazed

AUTHOR: NotAFan - (United States)

POSTED: Tuesday, January 14, 2020

The venom in your rebuttal makes me instantly suspect that you are an employee of Frontier Airlines. It is probably your job to patrol these sites and try to salvage the reputation of a company that offers sub-par service based on lies by attacking those who dare to stand up for themselves. Otherwise, this report wouldn't have been so "personal" to you.

Yes, I did arrive at the gate two hours before my flight out of necessary because of my son's work schedule. Why do you care?

Everything I stated in this report is true and factual. Nothing in it is fabricated or exaggerated. The fact that you called me dumb and insulted my IQ changes nothing. And the fact that you think you know "what likely really happened" is laughable. Again, if you aren't an employee of Frontier Airlines, why do you care?

I may not be a "seasoned traveler", but I am by no means dumb. Not knowing about a gate change because no announcement was made IS outside of my control, therefore I would simply like for Frontier Airlines to honor their travel insurance policy and reimburse me for the extra ticket I had to purchase.

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#1 Consumer Comment


AUTHOR: Robert - (United States)

POSTED: Tuesday, January 14, 2020

You want people to believe that you arrived at the gate and then just sat there for two and a half hours.  You must either have an IQ that can be counted on one hand(with a few fingers left), or you think the people reading this have  jelly for brains.

For you to be at the gate 2 hours before your flight, you would have had to have been at the airport 2 1/2 to 3 1/2 hours before your flight. 

The narrative you are trying to put forward has you at no time looking at a single monitor showing the departures to even verify that your flight was on-time(as if you did you would have also seen the gate). Then even though flights board 30 minutes before departure, and that time is printed on your boarding pass, you still sat there for an extra hour past that. Your reasoning, they didn't tell you that the gate changed. Not going to cut it.

Well how about this, why didn't you go up to them? Perhaps they figured no one would be dumb enough to be looking for your flight at that gate  so there was no need to announce it. You also can't explain why there were no other passengers waiting for your flight, or the other flight operations going on at that gate.

As either that gate was totally void of passengers and no flights departing. Or it was signed for another flight. If it was the later, people would think "Gee..that's not my flight perhaps I should ask". If it was the former, again people would ask "Gee no one is here to announce boarding and my flight is supposed to leave in 30 minutes, perhaps I should find out what is going on".

Of course your scenerio doesn't match up. So here is what likely really happened. You printed your boarding pass at home, and then ended up arriving at the airport 30 minutes after your flight departed. At which time you came up with this story.

By the way as for Travel Insurance, even if you did buy it the narrative you posted would NOT have been covered. It covers things that are outside of your control. You claiming to sit in an airport for two and a half hours without even looking at a monitor until 30 minutes after the plane was to depart is NOT something that is outside of your control. So you are right, they very likely closed your ticket because there is nothing they can do, because it isn't a covered reason for reimbursement.

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