Report: #1497472

Complaint Review: Glenn Jones Auto Center - Casa Grande Arizona

  • Submitted:
  • Updated:
  • Reported By: Figures do not lie, but general manager figures at dealerships do — phx az United States
  • Glenn Jones Auto Center 1932 North Pinal Avenue Casa Grande, Arizona United States

Glenn Jones Auto Center Glen Jones Ford-Casa Grande Glen Jones Buick-Casa Grande Glen Jones GMC-Casa Grande Stole the trade-in, did not commit to the repairs, and filed a phony checklist that obscured other faulty items on used car purchase. Casa Grande Arizona

*Author of original report: Honeycutt finally speaks up

*Consumer Comment: Reality

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1) Dealership Manager misrepresented value of my trade-in at $2500.00... model was a permium LS Mercury Marquis with under 75,000 miles and he and his finance officer represented high end value at $2500. Less than seven days later the dealership had my trade-in(as-is it was given them) listed at $5995.00.. a 58% increase in price. Proving once again, figures do not lie but General Manager figurer's certainly do. (Internet prints canbe provided on request)

2) Radiator was never properly flushed (pictures can be provided upon request) and dealer flat refuses to remedy.

3) Dealer touts their all encompassing pre-bu checklist by their mechanic. He must have been blind folded. Hood shocks leak profusely and will not hold hood up. Back trunk Buick Logo missing the letter 'K' which is glued on.

I spoke to Wade Matheson, C. Keeling, and Rick Honeycutt on July 1st and July 3rd about the Radiator Flush and how it was improperly done. Also spoke to their service manager on 7/3/20. I left voice mail twice for Wade Matheson on July 3rd and July 10th: July 3rd and July 10th on the Buick Logo missing the letter 'K' on rear, July 10th on all three items listed herein and the ripoff of my trade-in that he personally said it was not a premium model, not valued over $2500, and then listed it on his dealer website at a 58% increase ($5995)

Desired Outcome: Flush radiator properly at dealership cost. Replace front hood shocks at dealership cost. Replace back trunk font 'K' on Buick silver logo at dealership cost.


This report was posted on Ripoff Report on 07/11/2020 03:49 PM and is a permanent record located here: https://www.ripoffreport.com/report/glenn-jones-auto-center/casa-grande-arizona-glen-glen-1497472. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#2 Author of original report

Honeycutt finally speaks up

AUTHOR: Wade Matheson patsy - (United States)

POSTED: Monday, July 13, 2020

This rebuttal is from Rick Honeycutt who works for the dealership as a salesman and he is fully aware that I was misled and lied to.  Therefore no other time allotted to this rebuttal is worth anyone's time further.

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#1 Consumer Comment


AUTHOR: RICK - (United States)

POSTED: Sunday, July 12, 2020

Here is a dose of reality for you.  You were given wholesale value for your trade in, which is what any dealer would give. Dealers don't make money if they give you what you car is worth retail when you trade. Did YOU independently check what your car was worth before you went to the dealer?

Did you willingly agree to the dealers offer? If so, you have no complaint.  Did you take the car to your mechanic and get it checked out BEFORE yoiu bought it?  If not, you took the car as is and the dealer does not have to do anything about your complaints. That is how car trading works...................

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