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Report: #1491779

Complaint Review: Greenacres Nissan - Greenacres Florida

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  • Updated:
  • Reported By: Mike S. — Boynton Beach Florida United States
  • Greenacres Nissan 5353 Lake Worth Rd Greenacres, Florida United States

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What a terrible, terrible experience with this place. It's almost unreal. I was looking to buy a Toyota Prius and they had one in stock which had the mileage and all the features I was looking for. I made an appointment to go in and see the car and get financing options, etc.

I test drove the car and all seemed well, and I wanted to buy the car. I made one stipulation to these people which was that since the prius is a very specialty car with a hybrid electrical system, battery, etc? That I just wanted to have it checked out by a toyota dealer just to be safe that there were no issues with those systems.

I sat down with the Manager Dane, who told me that having the car checked out would be no problem and I could bring it to Toyota before making the final buy. It was Saturday afternoon when I was there, so the earliest I would be able to bring the car to Toyota would be the next day, and this was understood.

We then sat there for about an additional 3 hours negotiating rates, prices, they ran my credit (which by the way damages your credit every time you get an inquiry), and we came up with a final monthly payment and terms.

Before I get to the worst part of this just know this first: DO NOT believe the advertised price they give you.

Once you get in there the price of the car is one thing, but then they tack on $3 - $4000 in other "dealer fees", which is a SCAM in my opinion to get you in the door.  When I called the "manager" out on these ridiculous fees and asked him what they represented?  He smiled and said "That's additional dealer profit"...So basically they are fees for the sake of fees, so these crooks can suck more money out of you, hoping you wont notice.  Disgraceful.

I negotiated some of those fees down though (since I was already there and liked the car), and we landed upon a payment and price I was OK with.

Once this was done, I got on the phone with my insurance company right in front of them and got rates, etc and got that quote ready to go using the cars VIN, end everything was ready to go. I also called a local Toyota dealer right in front of the manager and the sales man and made an appointment to bring the car in the next day, since it was after 5pm and their service department was closed at that time. But they were willing to take me on Sunday, the next day to take a look at the car.

This was all negotiated, and I was told I could pick up the car from them at 11am the next day to bring it to Toyota for the inspection.  This would all be ready to go.

With the entire deal ready to go, and the appointment made with toyota for the morning the next day? I shook hands with the salesman and the manager and we all agreed I would pick up the car the next day, and as long as Toyota gave the car a clean bill of health? I'd be buying it and driving it out of there Sunday afternoon.

I probably spent 4 hours with them setting all this up, getting everything ready, etc.

The next day I called the manager bright and early to tell him I'm going to be coming in to take the car in to Toyota. 

To this I'm told: 'Oh yeah, sorry. We sold the car to someone else last night after you left...." 

I'm sorry  WHAAAAATTTTT?!?!?!?????

After talking to someone for 4 hours, setting up a whole plan, my credit run and damaged, the deal negotiated, everything ready to go?

The MOMENT I leave there, they sell the car to someone else.

I have never in my life dealt with a company which is this dishonest in the way they do things. To make matters even worse?

When I got on the phone with the manager again? It was like nothing had happened.  His attitude was basically as if I "should have expected" them to have sold the car out from under me, right after I left. It was an absolutely incredulous conversation.

You would think after talking to a CUSTOMER for 4 hours and making an agreement with them? You would assume MAYBE a reputable place might make a call to that customer BEFORE selling the car out from under them to another person, and completely scrapping the agreement they just made with that customer.

Had I KNOWN that the car would still be for sale after I left? I would have put a deposit down, or done something to hold the car. Not ONCE was I told that after I left, they were still going to look to sell the car to someone else. Never would that have entered my mind.

WHO DOES BUSINESS LIKE THAT???!!???? 

Do yourself a favor? Look elsewhere to buy a new or used car. I now have wasted an entire day, my credit is damaged thanks to an inquiry I would never have done had I known what they were going to do, I wasted other peoples time at Toyota setting a whole appointment up, and I have absolutely ZERO to show for this. 

All because I made the decision to try to deal with this very unscrupulous place, and made the mistake of taking them at their word and thinking they were honest people. 

Once I saw all of the BS "dealer fees"?  I should have walked out then.  That was my mistake.

Do not trust them, and don't think that because they tell you something? That their words mean anything.

They'll smile to your face, shake your hand, and talk a real good game; But don't fall for it.

DONT WIND UP LIKE ME!  FIND ANOTHER DEALER!

This report was posted on Ripoff Report on 02/16/2020 11:01 AM and is a permanent record located here: https://www.ripoffreport.com/report/greenacres-nissan/florida-damaged-credit-wasted-1491779. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
2Author
3Consumer
0Employee/Owner

#5 Consumer Comment

Hey Mr. Credit Expert

AUTHOR: Robert - (United States)

POSTED: Monday, February 17, 2020

and I can guarantee you it probably impacted my score by more then 10 points.
- Really? So you don't even know how much it impacted your score. The other poster was right..you are a moron.

The fact that it was inquiry that lead to no tradeline being opened (which could be considered a credit denial)?
- NO...there is no such thing as a credit denial when it comes to credit scoring.


I've been working also on rebuilding my credit for over a year now, and I've spent thousands in the process.
- Unless that "thousands" was to pay off bad debt, you have just shown additional proof of how much of a moron you are. As there is nothing(or no one) you need to pay thousands to unless you are trying to cheat the system.  Because everything you would pay someone to do legally, you could do for yourself...for free(or perhaps the cost of a few stamps and credit reports)..but that is 10's of dollars not thousands.  Oh and if those "thousands" was to pay off bad debt, you didn't "spend" anything...you paid back what you legally owed.  You got into that mess by "spending" money on credit.

10 points can be the difference between getting a loan, and not getting one.
- Only if your credit sucks and you have a FICO in the low 600's.

Or the difference between a 13.99% rate, and a 8.99% rate.
- Well this does prove where you are. If you are thinking a 8.99% rate is good, you truly do have bad credit. But to answer your question, no 10 points would not be that much of a difference, perhaps 0.5% to 1%. Oh and to give you some background, I just got an auto loan for under 3% so yes..I do know a bit about credit.

I think its pretty obvious from my review that I was not asked to leave a deposit.

- But did YOU ask?

I in fact DID have the deal in writing, and I am going to upload the agreement and term sheet they gave me to go home with into the photos here.
- Really you mean the single sheet with no signatures on it that states "This is not an offer or contract for sale"? Yep, you sure showed us..I am sure any court in the land would totally and 100% agree with you that was a legally binding offer.

According to you, there's no reason to keep your word in a business to a customer; and people should be "foolish to think that a business would. "Legally" is not what I'm talking about here.
- Who said that? The fact is that NOTHING you posted or have stated shows that you had any "word" with the company written or otherwise.  You are right about one thing, "Legally" is not you are talking about because you know it isn't a legal agreement.

Hahahahahahahahahahahahahahaha...Yeah Ok...I guess you just "stumbled" upon this very exact review for this business by pure "chance",
- If you look at the top of the page you will see a little link called "Latest Reports". Guess what that shows?...So the other poster, and other people of the PUBLIC do come to this site and NO we do not work for this dealer. In fact if you actually did a bit of research yourself you would see that the advice and comments you got are right on. Where just because it isn't what you want to hear, doesn't mean they aren't right.

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#4 Consumer Comment

Mike Is a Moron

AUTHOR: Jim - (United States)

POSTED: Monday, February 17, 2020

Yes Mike, I contribute here from time to time and I do not work for the dealership.  You see, when there are invalid complaints like yours that pop up here, the public gets the chance to respond, and since you had an invalid complaint....  This complaint happened to pop up on the first page of the site, so I read it and chose to respond.  However, your response assuming I worked for the dealership makes you a moron.

So let's start with that piece of garbage you called a written deal,...isn't a deal.  Why?  There is an offer, but that offer comes from you through your negotiation, not from them.  The minute you decided to enter into negotiation, the original offer from the dealership goes away, and any counteroffer you negotiate comes from you. 

Even if you believe there was an acceptance from the dealer after negotiations concluded, you offered no consideration.  Accordingly, you had no deal.  Based on what you wrote,  there is no acceptance of that offer legally and there is certainly no consideration offered.  You wasted four hours of your life, PLUS your time writing an invalid complaint. 

Just to show you how worthless that document was, let's assume the car was still there.  You could have gone into the dealer the following day and they could have told you to pound sand after you presented the document to them.  Why?  Because that document constitutes YOUR offer in writing, not theirs, and without consideration given, there is no evidence of an acceptance from the dealer.  They could have told you there was someone willing to accept the dealer's offer and there was nothing you could do about it.

Now, I do not approve of the dealership's response to you in the manner in which they did, but I understand it because I would have thought the same thing.  Aside from the ridiculous complaint to them that your credit was ruined for a hard inquiry (5-10 points off your score - hilarious), the dealership spent all of this time with you, only for you to walk away without the car, placing a deposit, or anything of the sort.  No commisions were earned by anyone in the time you were there.  As a result, they legally had the right to sell the car the minute you walked off the lot to anyone willing to accept an offer provided by the dealer.

Bottom Line:  You did not have a deal.  You were treated poorly, but that isn't a ripoff.

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#3 Author of original report

Pretty Disengenious reply..

AUTHOR: michael - (United States)

POSTED: Sunday, February 16, 2020

That's how many points your credit decreases when a hard inquiry is made.  A soft inquiry will not affect your score at all.  I would not worry about a 10 point drop for a hard inquiry that will go away in a couple of months.

Wow thanks Captain Credit Expert!! I've been dealing with credit for over 20 years, and trust me I know more about it and how it works then you ever will in your life buddy.  This was a hard inquiry which was done first of all, and I can guarantee you it probably impacted my score by more then 10 points. 

The fact that it was inquiry that lead to no tradeline being opened (which could be considered a credit denial)?  Most likely was more like a 15 point hit.  I've been working also on rebuilding my credit for over a year now, and I've spent thousands in the process.  I don't need my credit being damaged by a scam place like this #1, and #2 10 points can be the difference between getting a loan, and not getting one.  Or the difference between a 13.99% rate, and a 8.99% rate.  So while YOU arent worried about 10 or 15 points?  I AM..I'm especially worried about it when I lose it for absolutely no reason other than dealing with a disreputable, low life dealership, who's word means ZERO.  Thanks for all the info though lol..

The MOMENT I leave there, they sell the car to someone else.  Now, did the dealer ask you if you were willing to put a deposit on the car - I mean they will hold the car if you place a deposit on it.  Now, it isn't always recommended to put the deposit down, but if you were that certain and spent that much time making the deal, a deposit would be a decent idea.  All of your negotiating was really for nothing...had you not come back, then what?  How long would you expect them to hold a car?

I think its pretty obvious from my review that I was not asked to leave a deposit.  Because of this, after the entirety of what happened, and all the conversations we had, and the fact that they purposefully asked me to call the other dealership and schedule the appointment to have the car inspected the next morning?  And that the three of us sat there shook hands, thanked each other, and verbally spoke about me buying the car the next day after the inspection? 

It absolutely never crossed my mind once that these people would sell this car to someone else an hour after I left.  That's one of the most absurd things I have seen, and had you been there?  You would understand that.  If they also HAD the intention of keeping the car for sale, and possibly breaking the agreement we made?  Then they should have ABSOLUTELY made me aware of this, and asked for a deposit to hold the car. 

Since I was not asked this, I assumed it was not necessary, and these people were going to keep their WORD..That's not something so out of the ordinary when you deal with a REPUTABLE business or person.  When you deal with Lowlives like these people though?  Apparently it's not even close to what you should expect.

You would think after talking to a CUSTOMER for 4 hours and making an agreement with them?  Agreements for the purchase of a car are done in writing.  If all you did was orally go back and forth, then you had no deal and no agreement.  The correct statement therefore is you wasted 4 hours talking to them because I walked away without putting anything in writing.

You probably shouldnt make comments like this until you know the facts.  I in fact DID have the deal in writing, and I am going to upload the agreement and term sheet they gave me to go home with into the photos here.  So maybe keep your condenscending, moronic comments to yourself when you have no idea what you're talking about.  When you assume?  You make an a*s out of you, and ME..Except in this case its mainly just YOU.

WHO DOES BUSINESS LIKE THAT???!!???? Every car dealer in the country.  Why?  Because legally car agreements have to be in writing.  That's why.  Your oral conversations are not binding upon a dealership, or on you.  If you walked out of the dealership without agreeing to something in writing, you wasted your time because you legally had no agreement.

You can see what I had in writing in the photos.  Whether this agreement was legally binding or not?  Would be a matter for a court to decide, But heres the bottom line:  WHEN YOU SIT THERE FOR HOURS WITH A CUSTOMER, RUN THEIR CREDIT, NEGOTIATE A DEAL, PUT THAT DEAL IN WRITING, COME TO TERMS?  AND MAKE A PLAN FOR THEM TO COME BACK IN THE MORNING AND BUY THE CAR AFTER A QUICK INSPECTION?  YOU DONT SELL THE CAR TO THE NEXT JOE WHO COMES IN AFTER AN HOUR OF THE ORIGINAL CUSTOMER LEAVING THE PLACE, WITH THE UNDERSTANDING THAT ALL PARTIES ARE SCRUPOLOUS AND ARE GOING TO KEEP THEIR WORD.  If YOU dont or cant understand WHY that's bad business??  Then I feel sorry for you.  But this is also coming from the brain surgeon telling me "don't worry about 10 to 15 points on your credit", so actually the fact that you don't get what was done wrong here doesnt surprise me actually. 

....don't think that because they tell you something? That their words mean anything.  Nothing either of you said legally meant anything.  There was nothing binding on either of you.

Every state in the country requires car sales be done in writing.  Remember this for the future.  It might just save you a whole 10 points on your credit score.

Again, I have it in WRITING..But again also: Obviously you have about as much ethical and moral fiber as these clowns do.  It's BEYOND obvious that you work there, but if you actually don't?  Then I would highly consider getting a job at this place. It sounds like you would fit right in.  According to you, there's no reason to keep your word in a business to a customer; and people should be "foolish to think that a business would.  "Legally" is not what I'm talking about here..The lack of ETHICS and the way this business treats it CUSTOMERS is the nature of this complaint.  Because if they would do this to me on such a small matter as this?  God only knows how badly they would Rick Roll someone on a large purchase of a newer car, etc.  When people are DISHONEST, they are dishonest..And that bleeds through into their activity, big and small.  Again, I'm sorry you have so much trouble understanding this.  But one day?  You may figure it out...Crazier things have happened.

No, I don't work for this or any dealership....

Hahahahahahahahahahahahahahaha...Yeah Ok...I guess you just "stumbled" upon this very exact review for this business by pure "chance", and you're just a "concerned" anonymous consumer who advocates for car dealerships in his spare time online..LOL...Buddy?  You're not fooling anyone but yourself, trust me.

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#2 Consumer Comment

I Would Not Worry about 10 points On a Credit Score

AUTHOR: Jim - (United States)

POSTED: Sunday, February 16, 2020

That's how many points your credit decreases when a hard inquiry is made.  A soft inquiry will not affect your score at all.  I would not worry about a 10 point drop for a hard inquiry that will go away in a couple of months.

The MOMENT I leave there, they sell the car to someone else.  Now, did the dealer ask you if you were willing to put a deposit on the car - I mean they will hold the car if you place a deposit on it.  Now, it isn't always recommended to put the deposit down, but if you were that certain and spent that much time making the deal, a deposit would be a decent idea.  All of your negotiating was really for nothing...had you not come back, then what?  How long would you expect them to hold a car?

You would think after talking to a CUSTOMER for 4 hours and making an agreement with them?  Agreements for the purchase of a car are done in writing.  If all you did was orally go back and forth, then you had no deal and no agreement.  The correct statement therefore is you wasted 4 hours talking to them because I walked away without putting anything in writing.

WHO DOES BUSINESS LIKE THAT???!!???? Every car dealer in the country.  Why?  Because legally car agreements have to be in writing.  That's why.  Your oral conversations are not binding upon a dealership, or on you.  If you walked out of the dealership without agreeing to something in writing, you wasted your time because you legally had no agreement.

....don't think that because they tell you something? That their words mean anything.  Nothing either of you said legally meant anything.  There was nothing binding on either of you.

Every state in the country requires car sales be done in writing.  Remember this for the future.  It might just save you a whole 10 points on your credit score.

No, I don't work for this or any dealership....

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#1 Author of original report

And here's a look at who youre really dealing with at this place..

AUTHOR: michael - (United States)

POSTED: Sunday, February 16, 2020

Just an update..Please see the attached screen shots..So the general Manager Dane had sent me a BS form email as you'll see...

I responded back today giving him a piece of my mind, letting him know how I felt about what happened here...He then forwarded my email to some other low life sales man who works there, because this was some kind of "joke' to them apparently..

The idiot he emailed this too then sends ME this reply you'll see in the screenshots:

"lol f*ck him"

So, I think its pretty apparent here what kind of place this is and how they treat customers and then mock them after screwing people over.  They also arent smart enough do this by internal email, they actually send their insults, etc to customers as well.

Real Class act place....AVOID

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