Report: #1489580

Complaint Review: Guild Mortgage - Clive Iowa

  • Submitted:
  • Updated:
  • Reported By: Christian — Des Moines Iowa United States
  • Author Confirmed What's this?
  • Why?
  • Guild Mortgage 2635 Berkshire Pkwy #200 Clive, Iowa United States

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We were trying to refinance our loan with Kyle Casey. He ended up stating that we needed to pay him $3000 in order to refinance our house due to a value increase. This made no sense as since we bought the house last year we found: the roof leaks, the foundation was off, the basement leaked, and the neighborhood in all was deteriorating.

We declined to pay him the money and he ended up taking $540 out of our accounts. Everyone we spoke to confirmed that he is a scam artist. 

When we filed a BBB complaint he started to harass us through out personal numbers even after we requested he stop. 

This report was posted on Ripoff Report on 12/26/2019 11:09 PM and is a permanent record located here: https://www.ripoffreport.com/report/guild-mortgage/clive-iowa-kyle-casey-scammed-1489580. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#3 UPDATE Employee

We're here to help

AUTHOR: Ryan - (United States)

POSTED: Monday, April 06, 2020

My name is Ryan and I work for Guild Mortgage. I am very sorry to hear that you have had this frustrating experience and that one of our team members. Excellent customer service is very important to us, and what you describe falls below our standards. If you would like for me to look into your situation further, please contact me at rwalsh@guildmortgage.net with your application information and the details of who you were working with. 

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#2 Author of original report

Ignore Momo

AUTHOR: Christian - (United States)

POSTED: Sunday, December 29, 2019

 The BBB actually does a good job working with companies that want a good reputation. This complaint has nothing to do with the BBB as well.

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#1 Consumer Comment


AUTHOR: Momo - (United States)

POSTED: Friday, December 27, 2019

 The BBB is NOT your friend! The BBB is NOT part of government or law enforcement. The BBB has ZERO POWER to do ANYTHING. Are you aware of this??? The BBB goes prancing around trying to DECEIVE the public they are the "business police" when all they do is SELL their PHONY "accreditations" and PHONY "ratings" to ANY business which wants to BUY THEM and participate in the PHONY BBB SMOKE SCREEN.

If they haven't already, the BBB will use your complaint as a sales lead to get this lender to BUY into the BBB scam. They will harass this lender and try to SHAKE THEM DOWN just like they do other businesses, good or bad, to BUY into their con-game!

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