Complaint Review: homeadvisor -
homeadvisor prepaid service appointments
I made appointment for a locksmith for a Monday since i am off that day i prepaid the full amount of service so i could make sure someone would be there that day. instead i get a text say ing due to a pro call off that they were going to set it for the next day one sending me a text was rude someone should have called me they did not !!!
Folks to me this was unacceptable i paid ahead of time for the service ahead of time for that Monday thats what i should get. i did this i am not off the rest of the week so it would be ext Monday before o could have them come again.
I did text this back and let them know got no response. i email them with all the same info i put here i got email back saying the same thing. The text said again it show they really did not listen . so i called them and at first the Agent said the same.
after i explain the whole again over the phone i ask for a supervisor had to wait 20 mins to him he said he was going to call around to try get a another person to come. still waiting on call said they would call in a few hrs i stress that i expect service that day. if not then i expect service asap for for free or at least half cost since there guarantee would mean a whole lot .
I am most upset about sending a text rather than calling me when and if i get service will update or if have to get a refund and go somewhere else i will update on that to for now i would not use there new guarantee service it is a totally does not work and is a lie
This report was posted on Ripoff Report on 11/11/2019 08:31 AM and is a permanent record located here: https://www.ripoffreport.com/report/homeadvisor/prepaid-service-appointments-1487588. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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