Complaint Review: One Hour Air - Tampa Florida
One Hour Air Price Gouging Tampa Florida
Manager very confrontational. Tried to explain the unreasonable charge for service, all he would say is that I agreed to it. When your home is 89 degrees inside and you have 2 kids and 3 dogs something has to be done. You would agree to anything. I felt since I had been a customer for around 7 years and spent approx. $15,000 with One hour air and Ben Franklin I would get at least a decent price. The charge was $1159.00 for approx. 30 minutes work.
No charge for parts they were covered by warranty. Tech was very professional and was at the house approx an hour an 20 min. I had a service contract that they cancelled in March because of invalid card. The card was invalid because my wife had passed away I was told they tried to contact me but the email and phone # did not work again they were my wife's. They failed to send anything by mail even though I get a post card with a reminder when service is due (Never notified of problem with the credit card). I also use Ben Franklin Plumbing which is a part of their company.
In January I spent over $ 4000 with them and at the time updated email address. Thought they were the same company since they are advertised together "guess not" Even though I didn't have a service agreement at the time with BFP they let me purchase the agreement so I could get the discount. I realize I rambled through this statement but I am very upset with the way companies can price gouge the public when they have a product or service that is a necessity.
This report was posted on Ripoff Report on 07/22/2020 07:34 AM and is a permanent record located here: https://www.ripoffreport.com/report/hour-air/tampa-florida-price-gouging-1497913. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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