Il Makiage Scammed me and didn’t honor exchange policy New York NY

I placed a few orders with this company to try before you buy or your money back... no worries right? Wrong.  When I wanted to return the products they wait long enough for the 14 days to pass in order to get a return label.  There is no phone number to reach anyone, only customer service.  You will get a response within a day saying you should receive a response within 24 hours.  

Days later I finally hear from a person with a cut and paste response saying it's past the 14 days even though the day after I received the product it didn't match my skin... there was something off about all of the products and I just wanted to return the $398 worth of products I had been charged for immediately, not like the website states, only pay shipping and you are not charged for 14 days until you decide to keep the products.  This company is a scam they do not honor as advertised, and I am left without any usable products or my almost $400