Complaint Review: Jack and Jeff Transfer Company - Visalia California
Jack and Jeff Transfer Company Jack & Jeff Transfer My personal property was lost by the company; they indicated that reimbursement was in progress, but after multiple "it's in the mail" communications, there has been no follow-up. My things were stolen in their custody, and they have shown no accountability for this. Visalia California
Dear Sir/ Madam:
I am writing to express significant dissatisfaction with the services of Jack & Jeff Transfer (JJT) of Visalia, CA – and to describe specific unethical practices that I have experienced. I respectfully ask for any communications, assistance, or recommendations you can provide to rectify this situation.
As a quick background: my wife and I relocated from Central California to India for a work assignment in July, 2015. We employed JJT at that time, both to move our household goods from our Exeter, CA home and to enter them into storage, anticipating a duration of several years. We returned to the United States in December, 2018 – but did not acquire another home until just recently – relocating to Cave Creek, Arizona three months ago (April, 2020). During the period of nearly 5 years when our material was in storage, we paid JJT in full, regularly, by direct payment. We also paid them in full for the moves on each end.
Not all our belongings were properly received in Arizona, however. Three interrelated landscaping tools of significant value were stolen while are things were in the care of JJT. Two of these are clearly shown (by JJT’s documentation itself) to be missing, even at the point of entry into their warehouse! The third piece – which was essentially the base component for all three – was actually replaced by an inferior, non-operative tool; clearly, this was a deliberate attempt to hide the fact that the tool was stolen. Nevertheless, in addition to JJT’s documentation, I have retained clear documentation of all three tools and their original purchase – the one (of three) that was delivered to us is clearly a fraudulent replacement, and did/does not work at all. It is not something that I ever owned before it was delivered to me in this way.
I know these things can happen, and calmly called JJT to explain the situation. I have dealt exclusively with Ms. Monica Adame of JJT in this matter. Ms. Adame was initially very cooperative – and promptly provided me with a claim form template. Using this form, I provided JJT with all the requested details, including the discrepancy in the documentation, the evidence of what was previously owned by me, and the picture of what we received. (In addition, it was clear from JJT’s warehouse documentation itself that the other two tool items were completely missing.)
Based on fair market value of replacing these tools, I fully and properly documented the loss claim and requested reimbursement from JJT in the amount of $367 - submitted electronically to JJT on May 29, 2020. All requested backup information was also submitted at the same time. Ms. Adame of JJT confirmed receipt in full of these materials a few days later, and that everything needed had been properly included and submitted. She stated that everything was in order and would be properly processed expeditiously.
Four weeks then passed without receiving or hearing anything; at that point I again wrote to Ms. Adame. She assured me that the check for full reimbursement had been sent out much earlier, and that “there must be a problem with the mail”. (Coincidentally, there was a similar mysterious delay in reimbursing us for an unrelated overpayment earlier. We live in the greater Phoenix area, and have had absolutely no problem with anything coming in the US Mail – except these items from JJT.) In any event, Ms. Adame further indicated that she would personally “…issue the new one [check] tomorrow” on July 2, 2020. I am quoting directly from the archive of emails that I have retained.
Obviously, these three assurances were misleading and insincere. To this date, a full 100 days after the incomplete shipment was arrived, and two months after the claim was fully and satisfactorily submitted and acknowledged, and after three email assurances by Ms. Adame, nothing has been received. I wrote to JJT one more time to plead for fair handling here, on July 14, 2020 – two weeks after the statement that a check was being sent out the next day – but this time it was ignored. Clearly, JJT is not only deceptive in its practices, but also insincere and misleading in their business communications.
Although it shouldn’t matter, the other frustrating component is the very small amount of this legitimate claim relative to what we have paid JJT over the years – well over $10,000, always on time, always in full. We paid for the moves immediately and in full, and treated the drivers/ movers on both ends generously as well. They could not have asked for a better customer. Nevertheless, they refuse to take responsibility for the theft of our tools, under their custody, and in essence have bilked us out of (a relatively small) $367. On top of their dishonesty, this is simply bad business.
Here is a recap of my exchanges with JJT – including direct quotes, where indicated, from archived emails (TG: Tom Griffin, customer; MA: Ms. Monica Adame, JJT):
[TG to MA, 5/29/20] Submission of loss claim form with all requested supporting materials
[TG to MA, 6/05/20] “Please confirm that this claim was received - along with the attachments you requested - and let us know if anything else is needed.”
[MA to TG, 6/05/20] “Nothing else is needed. Request has been submitted for payment. Should be mailed out by Monday.”
[TG to MA, 6/30/20] “Please update us today on the status of this claim. An excessively long time has passed here.”
[MA to TG, 7/02/20] “I personally mailed out both your payments and both were sent on 6/8/20.” “I will go ahead and cancel the claim check as of 7/2/20 and will issue out the new one tomorrow as the mail for today has gone out.”
[TG to MA, 7/14/20] “We are now nearly two weeks past your most recent assurance... in what has been a series of assurances... and yet nothing has been received.”
[7/23/20] No further email response has been received. Nothing of any kind has been received by mail.
I respectfully ask that you communicate with Jeff & Jack Transfer to help resolve this matter. My only other recourse seems to be Small Claims Court, and while it doesn’t seem monetarily worthwhile to expend that effort, it would certainly be justified. It is immensely frustrating to be treated in this way.
Thank you, in advance, for your assistance and support here.
This report was posted on Ripoff Report on 07/29/2020 02:57 PM and is a permanent record located here: https://www.ripoffreport.com/report/jack-jeff-transfer-company/visalia-california-personal-1498208. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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