JVC of America JVC Electronics Delayed fulfilling their warranty

I contacted JVC Customer Service on 1 July 2022 to file a warranty claim on a TV purchased through Walmart.com. I have contacted customer service and given them all of the information they requested to go forward with  the claim.

After 3 days of phone calls to the company I finally got through to a supervisor of customer  service. After getting double talk and vague answers I was told that the information was being sent to the "Back End Team" for trouble shooting. And then it would take 4 weeks for an answer. 

The supervisor told me he would  expedite my claim and would call me as soon as he had any information. As of the date of this report I had to repeatedly call the customer service number to finally get through after 3 hours of trying. Every 25 minutes I would get an automated message that all of the representatives were busy and to call back later.

When I got through I was given the run around again by the representative and was told I had to call back in a week to get the information from the assigned technician. I then asked to the supervisor I spoke to earlier (I have his name and the claim number) and was connected after a long wait. I was then told that the end team was not finished with there troubleshooting.

I asked how can they troubleshoot the TV without physically having it. I got the run around again and was told that he ( the supervisor) would expedite the findings to the technician for final processing. I was then told that it would take another week and that he would  call me with the information. I have constantly asked to speak to his supervisor and have been told that company policy does not allow them to connect the consumer to their supervisor. 

So according to their policy customer service can do what they want with no over site from their bosses. I am going to keep playing their game until I get satisfaction and they honor their warranty. I do not recommend JVC products. I hope this does not fall on deaf ears.