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Report: #1498721

Complaint Review: KitchenAid -

  • Submitted:
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  • Reported By: Vincent — littleton United States
  • Author Not Confirmed What's this?
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  • KitchenAid United States

KitchenAid Refrigerator not performing

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The KitchenAid refrigerator we recently installed (1 week ago on  08/06/2020) model KBFN502ESS02 - a built-in model (at about $9,000.) does not hold -5 degrees F in the freezer. Some of the foods we use like that temperature. The documentation about the model in the User Manual says the set point for the freezer is -5 degrees F to 3 degrees F. We set -5 F into the system.

We today 8/12/2020 had a service tech (factory authorized)  check the freezer and he found that the average temp in the freezer from the diagnostic panel showed 0 degrees F over the last 10 hours. The factory rep he talked to said that was within specs. There are no specs in any document other than the set point can be as stated above. DO NOT BUY KITCHENAID. There products look good but don’t believe any documentation or specs.

This report was posted on Ripoff Report on 08/12/2020 06:34 PM and is a permanent record located here: https://www.ripoffreport.com/report/kitchenaid/refrigerator-performing-1498721. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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