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Report: #1501185

Complaint Review: Lenovo -

  • Submitted:
  • Updated:
  • Reported By: Christina — Wisconsin United States

Lenovo Sold a bunk computer and have received awful customer service

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Please save your money and avoid Lenovo, bought a Lenovo Yoga C940. I wish I hadn't bought this. It was delivered to me August 28th, and now on October 22nd less than 2 months later it's completely useless. It worked this morning and when I went to use it again a few minutes later couldn't get it to power on just the black screen of death. I thankfully bought the warranty, so a technician is coming out someday to fix it, since the troubleshooting didn't work.

They are mailing me a new motherboard before they will even schedule the visit, super helpful to be without a laptop while they figure out how to resolve this issue. They are charging me $99 even with the warranty I bought to look at this piece of crap. I needed this computer for online college and now I am forced into paying to get it fixed even though I bought the warranty and this laptop has been babied since I got it.

It sits on a desk in my office and has not been moved much, manhandled, exposed to water or anything that would explain why my $1,600 laptop is now a giant useless paperweight. 

This report was posted on Ripoff Report on 10/22/2020 11:50 AM and is a permanent record located here: https://www.ripoffreport.com/report/lenovo/sold-bunk-computer-received-1501185. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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