Report: #1507441

Complaint Review: LG Electronics - Englewood Cliffs New Jersey

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  • Reported By: Frank Gordon — Clearwater Florida United States
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  • LG Electronics 111 Sylvan Avenue Englewood Cliffs, New Jersey United States

LG Electronics LG Electronics manufactures and sells all electronic goods. IE; washers, dryers, TV's ETC. Englewood Cliffs New Jersey

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On September 2,2020 we purchased a LG washing machine WM3500CW from AJ Madison , Brooklyn , N.Y. for $893.00 and it was delivered and installed the last week of September. Whem my wife opened the door to load the wash. she found the rubber cowel was all disfigured. We called LG and they sent a company repaiman who fixed the cowel. Then my wife went to use the machine again and it began making this horrific noise. We again called LG and they sent the same repairman, this happened a third time and the LG repairman said he was ordering a new machine since this one was new and had too many problems.

We waited for thtree months and nothing from LG. In January, I wrote a letter to LG's CEO , Thomas Yoon, still no response.  On March 1, 2021, I get a text message from Carlise, an LG customer Support person two months after my letter to Yoon. She said" we will not giove you a new washer, we are sending an independent repair company so on I receive a call from the repairman and on April 15 he comes and takes the machine apart and says he has to order parts and will call us when they come in.

Today April 27,2021, I received a call, the parts are in and he will be out to fix the BRAND NEW LG MACHINE THAT WE HAVE USED MAYBE FIVE TIMES SINCE SEPTEMBER 2020. I WILL NEVER AGAIN BUY AN LG PRODUCT!!!!!

This report was posted on Ripoff Report on 04/27/2021 06:22 AM and is a permanent record located here: https://www.ripoffreport.com/report/lg-electronics/englewood-cliffs-new-jersey-1507441. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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