Report: #1502139

Complaint Review: Liberty Medic -

  • Submitted:
  • Updated:
  • Reported By: Mad Mama — United States
  • Author Confirmed What's this?
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  • Liberty Medic United States

Liberty Medic libertymedic.com Terrible Customer Service, Inaccurate Website descriptions of items sold & claim of "hassle free returns" is FAR from the truth.

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Let the buyer beware if you chose to deal with this company! 

I purchased a battery operated tricycle from Liberty Medic which was described to be "in stock" on their website.  The tricycle's descripton also said that the tricycle could be used with or without pedaling.  I called to make sure the tricycle was actually in stock as I was purchasing it as a gift for someone in physical recovery and was told personally that it was in stock and it would ship in 2-4 days.  I was estatic as that meant it would arrive for this person's birthday!

1)  I was charged IMMEDIATELY for this item, and the bicycle was not shipped for almost a MONTH!  So much for a timely birthday gift, and what company charges, in full, for an item they don't even have in stock? They lied that the item was in stock, so don't believe them if you order something and expect it to be sent as as stated on their website!

2)  The tricycle arrived and was either damaged OR was so poorly designed that nobody could pedal it.  Sure, it worked using the battery, but how could my daughter rehab if she couldn't pedal it.  And if you think it was because she was weak, well that's not the case.  Not one person in our family could pedal this trike despite some of the people being athletes!  Furthermore, this trike pulled significantly to the left when you were riding it-- the trike was DANGEROUS!

3)  NO Hassle Free Returns (as they promise on their website)- When I asked for a return, I was told that I'd have to pay a 20% restocking fee AND pay for return shipping.  Nowhere was this indicated on my receipt during purchase or on their website.  This return was anything BUT hassle free.

This report was posted on Ripoff Report on 11/21/2020 08:35 AM and is a permanent record located here: https://www.ripoffreport.com/report/liberty-medic/dotcom-terrible-customer-1502139. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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