Complaint Review: Lightinthebox -
- Lightinthebox United States
- Phone:
- Web: https://www.lightinthebox.com/
- Category: Online orders, Online Retailers, online site in Asia
Lightinthebox Disregard of customer comes first
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Where do i start? Ordered xmas presents on 3rd december 2019. I received my order. Found all clothing too small (ordered to all sizes as illustrated on web site)and raised a ticket immediately on the 12th December 2019.
They wanted proof via images and tape measure, which i provided. i asked them to organize returns. they offered 50% refund and not to return. i told them that all the clothing was useless to me and 50% would not cut it.
i therefore suggested that they send me an alternative item and to check against my measurements that i provided. to achieve this, they had to discount and increase by 50% to 64%. they agreed BUT only 32% refund and 32% store credit (of which i had to spend 200%)
they did not refund my postage on my original purchase. to top it off, they wanted me to pay the postage again. THE CLOTHING was SUPPOSED TO BE CHRISTMAS SHOPPING, WHICH WE HAD TO SPEND MORE TO MAKE SURE MY FAMILY DIDN'T DO WITHOUT.
2 MONTHS LATER, I'M STILL BEEN BATTERED WITH BY CUSTOMER SERVICES. I am registered as disabled and housebound. the web is my only way to contacting the outside world and this company is a joke!!!!
This report was posted on Ripoff Report on 01/31/2020 06:07 PM and is a permanent record located here: https://www.ripoffreport.com/report/lightinthebox/disregard-customer-comes-1491135. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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