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Report: #1477814

Complaint Review: Loan depot - Texas

  • Submitted:
  • Updated:
  • Reported By: Rumple — United States
  • Author Not Confirmed What's this?
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  • Loan depot Texas United States

Loan depot They did not communicate Texas

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I was told I could do cash out on a home  without any debt via VA loan then I was told I could not, I was very clear I wanted a 15 yr they kept pushing a 30 yr, I specifically requested that they handle my payoff of some old debt and I was told they would only to get payoff checks sent to me via FedEx that I would have to then send to appropriate accounts.

 I had to pay for appraisal and I get that but I gave them my debit card number over the phone for the appraisel and coincidentally my account was hacked from an unknown source located in , wait for it Texas!!  Poor communication or questionable deceptive practices. The individual that was my main contact seemed to have an attitude of "I will do what I want" and not what the customer wants. He also seemed to have a cultural bias towards women!

The good, supervisors were good to respond to my concerns,a closing rep was good enough to visit my home to complete paperwork and  I did get the loan and do appreciate it very much.

not just complaining without some view of solutions, as a customer and in concern for future customers I hope loan depot will actively persue extra training in communication at the rep/customer level. And also take into consideration in this hyper tech society that not everyone lives with a smart ph 24/7 or cares to use a computer every day for emails etc.... All said I would have much rather do business in a physical brick n mortar location. Speaking face to face with the reps of this company. 

Loan depot works but you gotta have patience and luck in getting a good rep.i

 

This report was posted on Ripoff Report on 04/26/2019 07:30 PM and is a permanent record located here: https://www.ripoffreport.com/report/loan-depot/texas-did-communicate-1477814. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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