Complaint Review: Mattress 1 on 312 & US 1 Saint Augustine - SAINT AUGUSTINE FL
Mattress 1 on 312 & US 1 Saint Augustine Area Manager Bob $15,000 Temperpedic Rip Off SAINT AUGUSTINE FL
My wife and I purchased two temperpedic mattresses from Mattress 1 the first week in April 2019. The Area Manager Bob was very knowlegable and friendly, we purchased over $15,000 worth of beds with frames with the Area managers assurance and our receipt that says they have a 100 day sleep comfort guarantee.
Our first delivery was a disaster they tried delivering 3/4 of a mattress on one bed and the wrong firmness on the other, we had to call several times to get the correct mattresses we originally ordered, we were also promised additional pillows for our inconvenience which we are still told 90 days later are on back order.
We called Bob before the 100 days expired to ask for our mattresses to be switched to softer firmnesses and were told ok I'll make it happen and get back to you, this was in late June 2019. I have been calling bob for 2 weeks and today he finally said he was gone for personal reasons but he said we used our comfort guarantee and there was nothing he could do.
In my opinion this company doesn't stand by it's product and now we are forced to file a lawsuit just to get them to honor what they put in writing.
This report was posted on Ripoff Report on 07/10/2019 10:31 AM and is a permanent record located here: https://www.ripoffreport.com/report/mattress-saint-augustine/augtine-fl-area-manager-bob-1481704. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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