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Report: #1489836

Complaint Review: Nano Advanced Hearing technology -

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  • Reported By: H******** — Phoenix United States
  • Author Confirmed What's this?
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  • Nano Advanced Hearing technology United States

Nano Advanced Hearing technology Nano Hearing Aids Devices are cheap and fail within 3 months of wear and they have yet to send my replacement back

*UPDATE Employee: Nano Hearing Aids

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I purchased the CIC Rechargeable hearing aids under buy one get the second free for $597.00.  Within the first two weeks the left ear failed, so I called and got an RMA to return the device.  I did not hear anything for a two week period, so I called and then they sent me the device.

 Another week passes and then the device arrives!  Opening the envelope and the device returned was a totally deifferent device which was not only a behind the ear model but was battery powered, and this device was never one that I ordered.  Called them again and got the RMA to return this device, all the while expecting that the correct device would be sent.

 Fast forward, we are several months from the original return and the device is still not in my possession!  They are claiming that they have shipped and I received the devices.  In the time since I returned the left ear, I have been using the right ear and that has now stopped working completely.

 Naturally we are beyond their 45 day refund term.  My advice to anyone seeking a hearing aid do not buy anything from Nano.  The devices are cheap made in China devices that are available on Alibaba.com for $50 or less depending on the amount purchased.  

This report was posted on Ripoff Report on 01/02/2020 06:00 AM and is a permanent record located here: https://www.ripoffreport.com/report/nano-advanced-hearing/aids-devices-cheap-fail-wear-1489836. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

Nano Hearing Aids

AUTHOR: Briana - (United States)

POSTED: Monday, March 09, 2020

Hello,

Thank you for reaching out for assitance. We attempted to search your account to assist your concerns but were unable to find your account with the information provided on your review. We would be more than glad to assist you with your questions and concerns regarding the troubleshooting of your device. If you are still in need of assistance, Please feel free to contact us at 1(877) 654-9071 or send us an email at hello@nanohearingaids.com with your full name, email, and order number on your account and we will be more than glad to review your account and help you thororughly.

Please review our return policy at: https://nanohearingaids.com/pages/refunds-policy

Thank you,

Nano Hearing Aids

Support Team

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