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Ripoff Report | National Floors Dir Review - Astoria queens, ny
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Report: #1498820

Complaint Review: National Floors Direct - astoria queens ny

  • Submitted:
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  • Reported By: Loren — island park New York United States
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  • National Floors Direct astoria queens, ny United States

National Floors Direct salesman lied to me and scammed me with product. I asked for prefinished solid hardwood and he sold me engineered wood for a high price i thought i was paying for hardwood astoria queens ny

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The salesman came to my home telling how great good quality made in the USA their flooring is.  He told me the flooring has a lifetime warranty.  He told me they dont subcontract and have their own people so you dont have to worry about anyone coming to do the job.  they price gauge.  First their scam is giving you a high price in my case 7000 for a 300sq ft bedroom.  Then he calls someone and gets special pricing thats only good as long as hes there. so now the price is 3800 plus tax for prefinished hardwood not prefinished engineered hardwood. 

So now installers come and they said this is wrong floor to put down that its too thin.  I had to pay additional 700 for plywood to be placed so this thin floor would work to be installed.  on swatch he showed i asked why is it so thin and he said just a sample color its thicker.  I said i ordered prefinished hardwood and the installers said it wasnt hardwood it was engineered wood.  my other quotes were cheaper and he didnt even match or do 15% better as they advertise because he made it seem his product very high quality.  So i agreed to pay the price. 

i called company to complain that this isnt what i wanted and he said you picked it out he showed you samples.  you signed contract with that product.  My mistake was docusign print so small i didnt read contract.  I trusted what he told each page was about.  The customer service manager was rude and threatened me with 1000s of dollars in fees if cancel said its in contract and i wouldnt get deposit back and i have to keep that floor.  I asked the installers if worked for company and they said they are subcontracted so i was lied to. 

I was crying as he threatened me with fees and bullied me into completing job as they already started ripping up my carpet and i cant afford to lose that money and pay someone else to do the job.  I never got paper receipts was told to take a picture of when i paid balance.  the lifetime warranty was a lie.  it says limited warranty for manufacturer and limited warranty 90 days through company.  after moving a dresser when they were done installing the stain ripped up easily like a piece of paper.  Great high quality product huh... and there was damage to my wall and ceiling from workers. 

Company told me they are not responsible for damage and i told them my floor is already damaged and since they warranty it for 90 days can someone come back and fix it.  He told me they dont cover damage from furniture.. I said ok so what kind of damage does your 90 day warranty cover?  He was quiet and never answered.  So i paid 4900 for a bedroom floor! with a piece of crap wood that i didnt ask for.  This company lies and scams and i filed complaint on BBB and looked at other complaints which are alot and almost everyday!  They didnt care the salesman lied to me  They wouldnt make it right and refund me anything or offer to replace floor with solid hardwood which i thought i was paying high price for. 

Got scammed into paying high price for a piece of crap.  How is the company still in business with all the complaints of lying and scamming they do to people?  How is this ok to let them victimize more people.  their same scam with the initial price mentioned in another complaint.  all lies they tell. its terrible.  Ive been so anxious upset crying that i let someone take advantage of me this bad.  when asked to speak to someone higher up the customer service manager said there isnt anyone higher than him .  When i asked for contact info for president or VP daniel rosenberg i was told they dont give that info out and they dont talk to customers anyway. 

These people in this company have been getting away with this scam for years and nobody is doing anything about it i deserve a refund or at least a partial.  The complaints on BBB are everyday!   how does this company get away with this.  Its terrible.  Please do something it isnt right.

This report was posted on Ripoff Report on 08/15/2020 06:43 PM and is a permanent record located here: https://www.ripoffreport.com/report/national-floors-direct/astoria-queens-ny-salesman-i-1498820. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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