Report: #1497792

Complaint Review: Orbitz.com - Chicago IL

  • Submitted:
  • Updated:
  • Reported By: Heather — Southlake TX United States
  • Author Confirmed What's this?
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  • Orbitz.com 500 W Madison St Ste 1000 Chicago, IL United States

Orbitz.com Orbitz was refunded the full value of our original tickets from AA but did not refund or credit the difference to us Chicago IL

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Due to Coronavirus we had to cancel and rebook a trip to Mexico booked in March. We never received a confirmation email after rebooking July 16th. Upon calling in on July 18th we discovered an error was made on our return flight date. After spending over 2 hours on the phone with Orbitz we were unable to resolve the problem. We called the airline directly. We paid $417.69 for each ticket on our original reservation in March our new tickets were 279.59 each.

American Airlines said they were honoring the full value of our original tickets to Orbitz. Orbitz refused to refund the price difference $138.10 per ticket. We patiently spent over two hours on the phone trying to resolve the mistake which they refused to do only to discover they are profiting at our expense due to Covid-19 travel policy!! (We had to pay again out of pocket to American direct to fix Orbitz mistake!!!) Happy Birthday to me!!!


This report was posted on Ripoff Report on 07/18/2020 08:03 PM and is a permanent record located here: https://www.ripoffreport.com/report/orbitzdotcom/chicago-il-orbitz-refunded-aa-1497792. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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