Complaint Review: People's Trust Insurance Company - Deerfield Beach Florida
People's Trust Insurance Company I had the insurance on my home for one year. The company sent me a new declaration page with a much higher yrly payment. I called their office in Deerfield and told them I cannot pay that amount. Deerfield Beach Florida
My homeowner's insurance policy with Peoples Trust ended on 11/1/20. In October, their office sent me a renewal letter requesting a higher rate for the same insurance. I called their office in October and informed them I could not pay the increased amount of $600. more for yearly coverage. I explained I am a senior and receive $1300.00 each month. I could never make the payments they required. Their rep went over the charges but could not lower the insurance costs in order for me to afford it. That was it, I thought. It was cancelled, done!
I never heard from them on-line or by mail after that. When I received my November bank statement which covers transactions from 10/13 thru 11/10, I saw a $300. withddrawal from my account going to People's Trust. I called them immediately, and they claimed I still had home owner's insurance with them. They had taken out the first payment on the higher priced home insurance I had refused to take when I spoke to them in October. I informed them I did not accept the new insurance, I did not sign any paperwork stating I wanted the insurance. As I stated, I had never heard from them after that October phone call. They informed me I did had insurance with them and in order to cancel with them, I had to sign a cancellation request/policy release.
I told her I was never informed of this cancellation form I had to sign when I was on the phone with their rep in October, and that I would have signed it immediately had I known. In addition she said I had to have signed with another insurance company before People's Choice could release me from their policy. I told her I owned my home and did not have to buy insurance. There was not a bank involved. Also , I never received a new Insurance delaration page or insurance coverage information for the new policy they supposedly gave me. I never received an invoice for the first payment of the $300. Also a payment schedule is always given to when payments are due and how much each will be. I never heard from them!!! I believe I never had a policy to begin with following the one I was led to believe I cancelled on the phone call in October, 2020.
They have continued to bill me -- another payment of $135.00 was taken from my checking account on December 6. I called the bank to inform them of this fraud. Also, they told me now on my latest contact with them, I had to sign a Cancellation form from them to stop these payments. They e-mailed over and I signed it on 12/22. I feel they made me sign this cancellation form dated 12/22 so they can say I did not cancel until 12/22 and they were in their rights to take money from my bank account without a policy with them. I have really been swindeled by them and do not know how to get me money back. If anyone reading this can help I would appreciate it.
This report was posted on Ripoff Report on 12/24/2020 12:00 PM and is a permanent record located here: https://www.ripoffreport.com/report/peoples-trust-insurance/deerfield-beach-florida-i-new-1503283. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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