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Report: #813955

Complaint Review: Pivotal Payments - Melville New York

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  • Updated:
  • Reported By: 805-543-5017 — California United States of America
  • Author Confirmed What's this?
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  • Pivotal Payments Pivotal Payments 200 Broadhollow Road, Suite 207, Melville, New York United States of America

Pivotal Payments Daniel Aitken Cheaters, Ripping off the customers, Trying to make money in this Bad economy imposing false contract fees. Please this company should be closed for GOD sake. Melville, New York

*Author of original report: DANIEL AITKEN HELPED ME TO RESOLVED

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This is the level of frustration that i am writing something bad the first time about Pivotal payments as No one is there to help. except reporting about this company who is trying to make consumers hard money very easily. I have no contracts what so ever as originally when i signed up was POS card systems and I have in writing from that Managing director  Brian Anderson of POS card systems says " No contracts, NO annual fees, No cancellation fees. and i am using the  Pos card systems processor since last 6 years when this company Pivotal Payments came in this picture, took over this company POS card systems last year and i was under impression that everything remains the same.

Now when i want to get out of this processor i called to cancel the Dedication dept first i talk to Katherine oh my she was so rude saying you can't cancel you are under contract and cancelling will be over $3000 and i said i have no contract she said fax that copy and we will waive the cancellation fees and next day i talked to Jesse her supervisor and faxed that copy of that previous POS card systems and Jesse says its not valid and he also said stop calling our office and you can complain anywhere you want we really don't care. there was another shocked NEWS i was so fustrated i went on the internet and researched about this company and I saw all this bad reviews that made me aware that this company is trying to make easy money out of everyone and the other day i called Daniel Aitken the managing Director of Pivotal payments. he apologize and said will get back to me soon.

 Never call back and I reported to BBB and writing this ON RIP OFF.COM and will spread this everywhere as i can. everytime you call Dedication dept have different answers so i have a feeling they have trained their employees to not to care about their customers. I am really not satisfied with this treatment and taking our money away.. open ROBBERY, CHEATERS, LIERS AND I AM SURE PIVOTALPAYMENTS WILL END SOON AS GOD WILL TAKE OF INNOCENT CUSTOMERS. No one in this company is willing to help looks like you are in Jail for 3 years.

This report was posted on Ripoff Report on 12/26/2011 01:15 PM and is a permanent record located here: https://www.ripoffreport.com/report/pivotal-payments-341/melville-new-york-daniel-813955. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#1 Author of original report

DANIEL AITKEN HELPED ME TO RESOLVED

AUTHOR: anonymous - (United States of America)

POSTED: Friday, December 30, 2011

I  WROTE THE ABOVE NEGATIVE REVIEW BUT MY ISSUE IS RESOLVED AND PIVOTAL PAYMENTS ACCEPTED MY REQUEST OF EARLY TERMINATION WITH NO CHARGE WHICH I WAS NEVER INTO ANY CONTRACT BUT MY LEVEL OF FUSTRATION WAS SO HIGH THAT MADE ME WRITE THIS NEGATIVE REVIEW ABOVE BUT NOW I AM SATISFIED BUT  PIVOTAL PAYMENTS SHOULD TAKE CARE OF THEIR CUSTOMERS FROM BEGINNING SO THIS  FUSTRATION CAN LEAD TO THEIR BAD BUSINESS..  AS EVERYONE EARNS HARD MONEY.

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